DreamSofa.comReviews of dreamsofa.com

The sofa is five stars but you can take that with a grain of salt because my old sofa was objectively awful. The Dream Sofa is comfortable and appears to be of good quality. What keeps the overall experience from being five star is customer service (2/5) and shipping (0/5). You will have to be your own customer service. They do not contact you as your item progresses through production. They do not update the order page. Mine still says "processing" to this day. They do respond to emails, which is nice, but it appears that they are putting out fires rather than providing excellent customer service. Their website says it will take a month to make your sofa. Mine took two months and there was nothing fancy about it. Nothing custom. Dream Sofa said that they were shipping my sofa "urgent rush" and it will be delivered in 2-3 weeks. Mine took four. The shipper was in no hurry, so it would have taken even longer if I hadn't made a stink. In fact, I think my sofa would still be in the Dream Sofa warehouse had I not been persistent. Dream Sofa would be wise to hire more staff or update their website with realistic deadlines as it seems they aren't able to effectively handle the number of orders they are receiving.

Frankly, my custom sofa order was mismanaged through much of the process, and once we received the final product, it did not fully meet expectations. While the sofa itself is definitely a quality product, several dimensions were not as designed/represented. Fortunately, Customer Service agent Karla stepped in to help negotiate a satisfactory end result. Karla was polite, courteous and maintained excellent communications. Although there are a few tweaks I would have liked to our custom sofa, I do believe that DreamSofa builds a quality product and takes their customer satisfaction guarantee seriously.

The sofa arrived well packed and in perfect condition. The fabric is derby ash. The sofa is high quality and would cost $1000 to $1500 more locally plus tax. I also upgraded to plush cushions for longevity. They are comfortable and will only get better with break in. Thanks Dream sofa.

We recently purchased a Messina sectional sleeper from DREAMSOFA, an option among the many interesting sofa design choices. Our sofa is beautiful and so comfy! The service at DREAMSOFA was superior from start to finish. I worked with Marissa (over an extended period of time) to find the perfect fabric that would fit our home-vibe. She was always kind and responsive, and it was obvious she has a deep artistic sensibility. I spoke with other DREAMSOFA representatives who also were very responsive to my questions. The premium “white glove” delivery team was very efficient getting the sofa through the small door and set up in no time. Thank you DREAMSOFA for a superior experience and product!

I ordered a London Sectional, and bought with the idea of having it for life in mind. First off, the couch is wonderful. More comfortable than expected, super high build quality, and the fabric is plush and durable with my pup. Most importantly, though, was the delivery was extremely tricky. I live in an older building, tight staircases, small freight elevators and doors. Despite this, and a difficult delivery company (separate from DreamSofa), Karla handled everything on her end wonderfully. What could have turned into a nightmare was just the opposite with her in charge. Every company needs someone like her. She's super dedicated, professional, and a master of customer service, keeping me informed at every step.

Incredibly pleased with my purchase! I ordered the Brussels sectional sleeper sofa with Sorrento Denim upholstery and have never been more impressed with the quality. It even smells like fresh cut wood from the frame. I am really glad I gave this company a try and I hope to hold on to this couch for many years to come.

Sharing our experience to give buyers more confidence in working with Dream Sofa. We were having challenges finding the perfect sectional for our new living room. Everything we found was too big, too small, or crappy quality. Then, I read some people talking about Dream Sofa on Reddit. I went to their website and the amount of options and customizations seemed too good to be true. Custom sizing and a gazillion custom fabrics. Not to mention the option of high-density foam or spring cushions that last much longer. Prices were not cheap but they were not out of line with other quality furniture stores that don't offer nearly the same amount of customization. We were apprehensive spending as much as we did with a store we never heard of or visited, but saw enough rave reviews that we gave it a shot. We mainly worked with Marissa and Ryan who were both fantastic. Everything came exactly as described. The sofa is super high quality, and the fabric is amazing (Hepburn Pottery). We had some anxiety between order and delivery, but that was just worry over nothing when the piece showed up, and it was gorgeous. Being able to customize our sectional to our exact liking was so much fun. I'd recommend and work with them again.

I highly recommend Dream Sofa for your new furniture. The quality of the construction and the firmness of the cushions are exceptional. Dream Sofa I will be recommending to anyone and everyone that is in the market for new furniture. The entire process from ordering to final delivery was seamless and exceptional. The White Glove Delivery was even better than competitors like Lay Z Boy. I highly recommend continuing to use the delivery service. I purchased the “Chicago” sofa in Lana Peacock Fabric. It is pretty much cat hair proof!