DreamSofa.comReviews of dreamsofa.com

I recently acquired two couches in the same price range: one from Dream Sofa, and one from a competitor (both Made in USA, custom). First, about the product. The Dream Sofa not only boasts more features (a true sleeper), it is objectively better built with better materials. I am exacting when it comes to what I buy and from whom. The couch feels like it will well withstand the test of time, kids, pets and my habitual nighttime routine that involves a lot of couch time after being heavily active all day. Second, about the service. The delivery of both sofas occurred in about the same manner, only, The Dream Sofa incurred a small bit of damage to the feet during moving. These things happen. But what I could have never expected is that upon contacting Dream Sofa they IMMEDIATELY took responsibility and action. They did not have to, but they did. I had someone lined up to come repair it within a day thanks to Karla C. Honestly, so many companies are having trouble with customer service right now and this is by far the best experience I have had with ANY customer service person across ANY industry. Now…the competitor sofa company? I could hardly get through to them to find out when it would be coming which leaves me really hoping I never have an issue with the product itself (which, with the lesser build quality and material, I suspect I will and dealing with them will probably be a doozy). The choice is clear if you’re in the market for a sofa of incredible, enduring quality, built to your specifics and supporting USA-made manufacturers. Get a Dream Sofa.

Very happy with the product and I received excellent customer service.

My new sofa is just beautiful! I love the shape and the color. The Marseilles style and the fabric and the petite size are just perfect. I spent some time on it this afternoon, and so did my cat. The WAVE cushions felt firmer than I expected at first, but Veronica assured me they would relax with use and that is already happening. My first guest to try the sofa sleeper will be here later this month. Thank you to Marissa and Veronica and your entire team for all your help and quick responses with the process of selecting, measuring, choosing fabric and sending multiple swatches, ordering, building and delivering the couch. I am pleased with my sofa and my experience and I recommend Dream Sofa to others.

I have a beautiful new sofa! After many months trying to find the right style, size, and upholstery material, I chose the Turin sofa with Hepburn Teal upholstery and Espresso legs. Everyone was helpful during the process. Kiara, Veronica, and Karla took care of everything. Karla helped me with a small issue with the legs after delivery. She made sure I had the correct legs sent to me within a week. The sofa builder/creator sent the legs right away. She followed up to make sure I received them. All is well. Charlotte T.

Great quality of the sofa, amazing color scheme available, professional customer service. Specifically want to express thanks to Carla who was very patient and understanding with all my requests.

Karla was extremely helpful, polite, and responsive to our issue with the sofa. She followed through on a repair that went above and beyond what we were expecting. She continued to reach out to us to make sure we were 100% happy with the sofa. Highly recommend.

Love our new Antalya Sectional. We just received our custom sectional from DreamSofa, and I am absolutely thrilled. We've been looking around for a couple of months and checked out the usual suspects - West Elm, Pottery Barn, Room and Board, HD Buttercup, and RH. Nothing was just right for our space due to limitations on sizing and fabric, and we needed more modifications. We instantly loved Antalya and to my surprise every aspect could be customized down to the exact size and orientation. I'm honestly shocked by the incredible level of customization DreamSofa offers. I'll be honest we were a bit anxious about buying online, but their team was incredible. I worked with Marissa and Amanda, and they helped go through their performance fabrics, and particularly indispensable in helping us modify the comfort level. We went with the Plush, which is their new comfort with an innerspring system built inside and wrapped in memory foam - it's like sinking into a cloud, but still supportive, which is why we thought it would work great for us. We just had our first slumber party on it, and it's incredible. The craftsmanship is impeccable, and kids and the fam are raving. The Royale fabric not only looks gorgeous but also super soft. It's a perfect blend of luxury and practicality. My thanks to Marissa from DreamSofa for her invaluable assistance throughout the process. Her expertise in helping me select the right configuration and fabric was crucial. I wholeheartedly recommend DreamSofa.com to anyone looking for a high-quality, luxurious custom sectionals.

I rarely write reviews but I thought I should because my experience with Dream Sofa has been horrible. I bought a Brussels couch and two chairs. Upon delivery, the couch was defective (problem #1). I called Dream Sofa twice to inform them of the problem - no answer (problem #2). The delivery driver contacted his manager who informed us that they had to bring the couch back (problem #3) according to their protocol. I learned later that it contradicts Dream Sofa’s return policy. Great! I have two chairs and a couch soon to follow - except it didn’t. Three times the couch was scheduled for redelivery and three times the shipping company canceled (problem #4). Don’t get me wrong, I love my chairs more than I expected. Unfortunately, this company partnered with the absolute worst shipping vendor. Additionally, the follow up care that should proactively keep the client updated about the order is just as disappointing as the shipping company. This company is not ready to provide nationwide service. Just avoid Dream Sofa and their shipping contractors, Deliver Right and LEXpress at all costs. 12/17/23 Update: And the problem is solved. Since this posting, I received my couch, its repair, and a small bit of compensation. Again, I love the furniture. It’s beautiful beyond words. I am also happy that my complaint was taken seriously. This time I didn’t have to keep chasing people to find out what was happening. DreamSofa and their shipping partner kept me informed throughout the process. If you choose to use DreamSofa and come across a similar problem, just keep the furniture. Our repairman was extremely skilled, punctual, and pleasant to have onsite. No worries there. Thanks for resolving my issue. Upgrading from 1 star to 3 stars.