DreamSofa.comReviews of dreamsofa.com

Did extensive research prior to ordering because I wanted a high quality, long-lasting item. With great confidence given the positive reviews seen online here and elsewhere, I ordered a Landon sectional in February 2026. Received delivery in May - however there was a mixup with the shipping fulfillment and it seems that several customers, myself included, received mistaken items (2 of 4 sectional pieces were incorrectly distributed). The company responded quickly in correcting the issue, and scheduled additional pickups to retrieve the incorrect items as well as finally deliver the proper missing pieces. This didn't bother me (mistakes happen), however when the proper pieces were delivered, they were delivered with several spots of damaged fabric (clearly mishandled during delivery) and also the connecting points that interlock the sectional are not properly aligned. This has resulted again in my needing to reach back out to Dreamsofa and will schedule yet another day for a repair professional to come and attempt to resolve the issue. In all, it's felt like a part time job to deal with these issues (I've had to take 3 additional days off of work and counting in order to be present for deliveries/repairs) and the sofa is still not in the condition that it should be in. Will update pending how Dreamsofa resolves this but it has been a multi-month ordeal and I just want to be able to have a new quality sofa as I originally ordered. Edit: I'd like to point out that the customer service has been very attentive (Karla has been working with me) and has been doing what they can to help. Will update once everything is resolved.

Was super excited about the new sofa. Finally heard that it was ready to be delivered and scheduled an appointment. Took the day off of work but no word that the sofa was actually doing to be delivered? Tracking shows the sofa is in my hometown but CA cancelled the delivery? Called and they said it's a QA issue but cannot tell me when the issue will be resolved. I have worked for years in QA so I love that they want the sofa to be perfect for delivery but their customer service is horrible. If it's not arriving on the date I selected then why not call me to tell me and to reschedule?

August 2026: I've updated this review to two stars because DreamSofa did finally resolve my issue and fully refund me, but it took posting this review to prompt any action. Then I received several emails and calls following up, including trying to manipulate me that the customer service agent's bonus was tied to this review. It took me saying that I would consider removing the review to make it happen. Then suddenly the refund that was part of "delays within our backend processing system that have affected several refund requests" was received by my bank half an hour after I conceded. I am still out the interest I paid on the couch, I don't have the living room I painstakingly designed based on this sofa, and they still are advertising the sofa as curved. While the sofa did seem quality the one time I sat on it, I don't recommend dealing with this company. Original review: I ordered a Manchester sofa in February after searching for a curved sofa. In the interim, I had a custom curved coffee table and side tables made to match the dimensions of the sofa. When it finally arrived at the end of May, the sofa was straight. I immediately contacted customer service, and they insisted that the listing showed that the sofa was straight because of a small icon with the dimensions that said "straight not curved", which I had assumed meant that the dimension was across, not following the arc. They insisted the sofa was never curved. (The description as of July 22, 2026, still says "Luxurious opulence abound in this gorgeous classic design. Gracefully curved silhouette, and classically arched back make this style a true design masterpiece.") But they said I was welcome to return it for a restocking fee and paying for the transportation. After several emails back and forth with their customer service, they waived the transportation fee but insisted I still pay for the restocking. I acquiesced, and the sofa was picked up by their transportation vendor on June 4. No return has been processed, there was no confirmation of the return, and when I reached out to them, I got a generic response that they were looking into this. I have no choice but to dispute with my bank, which is problematic because it's so many months since the order was placed, and I am looking into filing a claim.

We triple checked measurements and softness of our sectional. It is extremely hard and very small. The only thing we like about it is the color. Pics and real life are very different. If you are over 5’6 order the biggest they have! We ordered a size down and my feet are almost hanging over the lounger part of sectionals. I’m 5ft and my husband is 6’3. It’s barbie/kid size for sure. All our tall friends make fun of it! Online is NOT the way to go. And so expensive…Eeks.

Customer Service works really hard, but the sofa is a disappointment. Wrinkling in the fabric from the first day, and apparently it rubs on dark clothing, as there are dark specs all over the light fabric. On top of that, I made a mistake. As a 65 year old, I didn't realize I can't lie down on a sofa and get comfortable. In fact, I find my back hurts after trying. So I decided to return the sofa, something Dream Sofa offers and was a compelling reason for me to try a sofa I couldn't sit on first. That's the real reason for the review --- their return policy. Deceptive. They charge for the return, which is not clearly articulated up front, in addition to the restocking fee. That means the return costs almost the same as the sofa itself. So I'm giving away a brand new sofa that doesn't work for me. Highly recommend you work with another company.

I purchased nearly $20,000 worth of couches from Dream Sofa less than 8 months ago. Since then, every single one of the pull-out metal bed supports have snapped. When I contacted the company about this issue (which is clearly a manufacturing problem), they replied saying that it is my fault - someone "must have sat on the end of the bed". While this response sounds like a joke - it really isn't. Someone sat on the bed? Of course that has happened. How else do you get on the bed? Run and dive right into the middle and have your head land squarely on the pillow? Then, when you get up, roll over the arms of the couch on to the floor? Anyway - they offered no reimbursement help in fixing the issue (keep in mind, this has happened with 100% of the couches) and wanted to charge nearly $1,000 (metal support + shipping) for each couch to fix, not counting the labor that would be needed once received. While the couches are absolutely beautiful, I'm unable to give a higher review after these few months of use and seeing how horrific the quality of the build actually is.

The quality and options are great. Their customer service and responsiveness is atrocious. They make commitments on timing and updates that never occur -I’ve been primarily dealing with Ryan and Karla. Ryan in particular is the one that makes promises that he then walks those back. I bought a very customized sectional back in early august that I paid more than 7k for. Do not cheap. Ryan was the designer and he was very friendly and helpful during the sales process It got delivered late October. I realized that I wanted one of the sections to be longer so talked to Ryan about purchasing a replacement section that ended costing me another 3.5k This was completely my issue not theirs. They wanted me to send back the existing section so they could make sure they fit. We agreed to wait to early January to ship it back so I could have a couch for the holiday but that they would start making the replacement sectional right away so that we would minimize the time I would have to be without a couch. I was told that they had the material and fabric in stock and that there would not be any delays on account of supply chain issues. The sofa ended up not getting shipped back until the first week of February as it took a whole for them to get back to me. Ryan told me that the replacement section was as far along in production they could without having that existing section. I was quoted a 5 week turnaround time and told they would put a rush on it. We’re now 8 weeks in and there is no ETA. instead I’m getting the supply chain excuses from Ryan even though I was Initially told that they had all they needed. 2 weeks ago he said I would hear back with an ETA at the end of last week. That did not happen. Was able to get hold of Karla on Monday. She was not able to give me an update instead she was going to ask someone else to get back to me, which they have not. So I short pricy to custom, good quality but lousy communications and follow through.