DreamSofa.comReviews of dreamsofa.com

Couch quality is fantastic and very well made and comfortable. The buying process was great and the ability to choose from so many colors and sizes made it a premium option compared to competitors. The only two issues was with the delivery time and the quality of the delivery team. The delivery time went well past the estimated time and the delivery team was pretty poor and there was basically no protection on the couch when it arrived (luckily there was no damage). The delivery crew did not make an attempt to call when they arrived and simply left and then tried to charge almost $200 for a missed delivery fee. It took a while to get sorted with dreamsofa, but to their credit they removed the fee and the couch finally arrived undamaged. All in all, the couch is great and it’s holding up very well after a year of ownership. And that’s with multiple kids.

overall satisfied with experience and product, did lots of comparisons before settling on option and appreciate all the choices available to make final product your own. from order to delivery took about 4 months, delivery team was helpful and communicative as soon as the sofa was in their hands. sofa has been holding up great with regular use coming up on 6 months, some slight pilling on fabric due to frequent brushing/cleaning from dog fur. I do feel that price for the quality of product is great value!

Quality is very impressive and the price is very good especially since you can customize just about every aspect of the furniture. Customer service and timelines are poor at best. Expect to place your order and not receive any updates or tracking without contacting them several times throughout the whole process. Happy with the sofa and delivery service. The website is almost entirely AI slop.

For the price, this couch is 10 stars. When you pull the price factor out I'll ding it 1/2 a star for fabric and stitching (more below). Design Process: 10/10. I worked with Marissa B who helped me design every aspect of my couch. I took a couch that didn't come in a U-Shape sectional and made it into a U-shape. I had a custom length and custom seating depth for the couch. I also received a ton of fabric samples to choose from and she was very helpful in narrowing down the samples. Timeline 10/10: They delivered in the timeline they promised (8-10 weeks) with no issues for delivery. Frame Construction 10/10: This couch is solid! Comfort 10/10: We chose the "plush" cushion and they are exceptionally comfortable. The right amount of support and comfort. Customer Service 10/10: The finishing nail heads on the couch I received did not resemble the pictures I had been sent. They didn't look bad, they just weren't what I was hoping for. I reached out to CS and they reassured me that they did you the right nailheads but also gave me a credit. Fabric: 5/10. This is the one area where I've had a lot of issues with the couch. I chose the R-Prize in Cream. The color is gorgeous, it washes out red wine stains easily and is generally easy to clean. However, I have two issues with the fabric 1. The piling. I'm taking a sweater shaver to the couch once a week to shave off all the piles. 2. The covers didn't have any sort of fray mitigation on the edges of the fabric on the inside (no running stitch, no glue/melting, etc). For the price I could over look this but I did have to pull out the sewing machines after it became apparent that after a few washings the fraying would hit the seam line.

FINAL: 06/03/2026 ------- Writing to express my sincere satisfaction with our new sofa. While there were some initial challenges, I greatly appreciate the excellent communication and helpful updates provided by your team once we were in contact. The quality of the sofa is exceptional and has exceeded our expectations. Thanks to your customer care team throughout this process. UPDATE: 5/30/2026 ---------- Order Details: - Ordered on: 3/11/2026 - Sofa delivered on: 5/30/2026 I was highly satisfied with the White Glove delivery process. Additionally, I appreciate that Dreamsofa reached out to offer a credit following my initial review, and honored the agreed upon amount. ORIGINAL: Quick to accept our order, but utter lack of communication -------------------------------------------------------------- Initially submitted our order on March 11th with the expectation of delivery in 8 weeks. The only follow up communication has been after we have reached out via email requesting an update. As of May 9th, the order still shows as "processing" despite being told 3 weeks ago our sofa had already been shipped. Called their phone number numerous times during normal business hours, and have never been to get someone on phone, or return our call despite leaving a message. This has turned out into a highly frustrating, poor customer experience. Cannot speak to the quality of their products,

Customer service was excellent. Received a 3% discount in the form of a refund (code from Insider's Guide to Furniture). I have my Antalya sofa for about 2 months now, Plush cushioning, and it is firm yet bouncy. Will hope to see this condition lasting! One note, the backrest pillows tend to droop and move around easily, so it loses its shape very quickly. Wish there was velcro or something to help the cushions stay in place.

Pros: The couch is very nice. We were warned from other reviews to expect it to start a little firm and need some breaking in, but we found it comfortable from the start. We haven't had it long enough to know how well it will last, but it has held up well to minor abuse from our cat. It feels heavy and well-made, and there's no obvious issues with the frame or upholstery. Everyone I spoke to on the phone, from the designer to customer service was very nice and helpful (specifically when on the phone, I'll get to that). Shout out to Karla for advocating for us to those with refund-giving authority. Cons: While I like the couch, I unfortunately cannot recommend buying anything from DreamSofa, the company. We placed an order in mid September and were told, both on the phone and by the website, to expect shipping in 4-6 weeks, maybe 8 weeks if something truly unexpected came up, plus 2 weeks for packaging and shipping. At most, a 10 week wait. By the second week in November (right at the 8 week mark), we got confirmation that our order had moved to inspection, so likely to need another week and we could have it in hand by week 11. Disappointing to be behind the "worst case" schedule, but not a crazy thing to have happen. We didn't hear anything at all for another 2 weeks. Then, an email informing us our couch had failed inspection and the fabric we wanted wasn't up to standard and couldn't be restocked. They said they'd send us a new set of fabric swatches immediately and prioritize our order so that, after we picked a fabric, it would only take a few more weeks to build and re-inspect. We were additionally offered a modest refund in the form of upgrading our shipping for free. AGAIN, we heard nothing for two weeks. I found it strange that they hadn't rush shipped our swatches given how far behind schedule things were, so I called customer service (multiple times and eventually got through). I was assured that my swatches would actually be arriving in the next three days and everything was okay. When the swatches arrived, the package was postmarked the day after I had called. They simply had never sent the first pack of swatches when they promised. We selected a fabric and waited. This was over the holidays, so some slowdown was reasonable. It took an additional 5 weeks to get it finished, and by the time we received it, it had been exactly 21 weeks since we placed the order. During the wait, I called customer service to complain about the swatch issue and ask for a larger refund, and was offered slightly less than 10%. More specifically, I called many times and nobody was picking up the phone, so I set up a time (over email) to be called by someone with decision making power. They no-showed the time we had arranged. Their explanation for why: there were actually a lot of customers in my position, and they were currently swamped. When the couch finally shipped, we double checked what they were offering us and were told that the 10% refund was actually separate from the free shipping and we were only getting one or the other (the shipping was a $150 value). I found this to be incredibly petty. Calling again, I expressed that I felt the current refund didn't reflect the doubling of the "worst case" timeline, and the customer service failures along the way. They increased the refund to 15%. I do not find this to be sufficient. I was also strongly discouraged from leaving a review by customer service, and was told by an employee that they would be personally punished if I left a negative review. On a personal level I feel bad for this person because they're being hung out to dry by their employer. On a professional/business level, leveraging the actual well-being of a person against my ability to share my bad experience is wild and a big red flag. We were told to let them know when we received the couch so they could apply the refund. We did and got ghosted for 2 weeks! Again! We emailed and were told they would look into it, and we didn't hear from them for another week. What finally seemed to work was calling customer service (again, many times) and leaving a message. That got them to process the refund, but only half of what we had agreed to. I then called multiple times to no answer and left a message, after which point they finally got it right. UPDATE: DreamSofa Reached out and offered a full refund. They were extremely apologetic and insistent that they have made changes. They mentioned being less optimistic with timelines and changing the way they stock fabrics. Also some of the customer service related delays were due to a family emergency. I note that a large part of this turning out okay for me and my wife was a lot of self-advocacy, keep that in mind if you have a bad experience. Ultimately I'd rather have paid in full and got it on time with no hassle. A 3.5/5 for me, I'm rounding it up here

It was easy to get the style, color and dimensions I wanted. No problem there. The delivery company DS contacted with was horrible. Like a couple of untrained monkeys. One guy was moving so fast and knocked a metal sconce off my wall. They did not screw the legs in properly so two of the front legs look terrible. They are so tight I am unable to adjust them. The worst is that I was given NO heads up as to the delivery date. Not even 24 hours. Instead, I got a call on New Year's Eve afternoon that they were out front. I had considered going to the grocery store. Glad I didn't. Another crew arrived to deliver my brothers sectional. He lives across the hall. They did not finish setting up his and they did NOT come over and adjust my legs, which were not properly aligned. They just left. DS said they WOULD adjust my legs while they were here. They heard nothing about it. I contacted them again, and they found a local company who sent someone out to fix the legs. Now I'm good with the company. Dream Sofa really needs to hold the contracted shipping and delivery companies to a much higher standard.