DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dowinx reviews

173 approved reviews, newest moderated first

JJ W.
Mar 24, 2026
Friendly and quick customer service
Friendly and quick customer service .
nathalie
Mar 23, 2026
beautiful, comfortable gaming chair
beautiful gaming chair and amazing quality ~ i love my new chair so much and it is so comfortable to use!
sergei S.
Mar 23, 2026
Comfortable and good quality chair
The chair is comfortable and well-built. My wife really likes it. Delivery was smooth and everything arrived as expected. Overall, a good experience.
Talia G.
Mar 18, 2026
The back support on this gaming chair…
The back support on this gaming chair is great. Setup was fine, though I gotta say the seat felt a little firm at first. I'm happy with it overall though.
Antonia
Mar 5, 2026
Nur positives erlebt mit Dowinx
Dowinx Armless Criss-Cross Chair (Black) Super bequemer Stuhl. Ich liebe es, dass man den Federkern im Sitz spürt, der Sitz ist dadurch leicht „sprunghaft“ und sehr komfortabel. Haptik und Verarbeitung wirken hochwertig. Ich sitze darauf oft in unterschiedlichen Sitzpositionen und dafür ist der Sessel echt perfekt. Der Stoff fühlt sich sehr angenehm an und macht insgesamt einen qualitativen Eindruck. Das Einzige, was mir nicht gefällt, sind die Räder mit den Stoppern, ohne diese wäre besser. Der Kundenservice war auch ganz in Ordnung, innerhalb von 2-3 Tagen habe die mir immer geantwortet und alles gut gemacht.
max B.
Mar 3, 2026
So I’ve ordered a chair twice and…
So I’ve ordered a chair twice and cancelled one of the orders and I’ve received an email saying I got sent a refund I check my banking app it says pending but now I check today (a day after) and it’s not there anymore and I haven’t received a refund I’m now essentially getting charged twice for one chair trying to get in contact about a follow up.
Response from DowinxAug 28, 2026
Dear Max Brown: We understand that timely and effective support is crucial. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We sincerely apologize for the confusion caused by the missing refund record and your concerns about double charging. We would like to assist in resolving this dispute and verifying your order details. Please send an email to [email protected], mentioning this Trustpilot review. Our customer service team is ready to assist you and do our best to provide a quick solution. Thank you for your feedback and for giving us the opportunity to improve. Sincerely, The Dowinx Customer Service Team
Adri L.
Feb 24, 2026
Unresponsive Customer Service n
I have reached out multiple times about returning a chair I purchased as I received the wrong one. I still haven't heard back. There's only an email address to get in touch with them, and this whole process is super frustrating.
Response from DowinxAug 28, 2026
Dear Adri Lev: We sincerely apologize for the frustration you experienced while using our customer service. We understand that timely and effective support is crucial, especially when you receive the wrong item or require order assistance. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We are deeply sorry that you did not receive a response to your multiple emails regarding incorrect item returns. We would very much like to investigate your situation and provide you with appropriate assistance. Please send an email to [email protected], attaching your order information and this Trustpilot review. Our dedicated staff will follow up on your issue as soon as possible. Thank you for sharing your feedback and for giving us the opportunity to improve. Sincerely, The Dowinx Customer Service Team
Thuy-vy
Feb 24, 2026
Customer service said my chair is out of stock but did not respond to further queries
I already paid for this chair, but got an email that my delivery was late because the chair was out of stock. They asked me to pick a different colour but then when I replied I got no response. I then tried to cancel to get a refund, also no response. This is quite disappointing because I have done research to pick this chair but the customer service so far has been very poor.
Response from DowinxAug 28, 2026
Dear Thuy-vy: We sincerely apologize for the frustration you experienced while using our customer service. We understand that timely and effective support is crucial, especially when you receive a notification that an item is out of stock and require order assistance. Your feedback is invaluable, and we are constantly striving to optimize our customer service processes and improve response efficiency. We are deeply sorry that we did not receive a response after you requested a color change and subsequently submitted your order cancellation and refund requests. We would very much like to investigate your situation and provide you with appropriate assistance. Please send an email to [email protected], attaching your order information and this Trustpilot review. Our dedicated staff will follow up on your issue as soon as possible. Thank you for sharing your feedback, and thank you for giving us the opportunity to improve. Sincerely, The Dowinx Customer Service Team

DowinxReviews of dowinx.com

About Dowinx

About these reviews

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DowinxReviews of dowinx.com

Dowinx reviews

Friendly and quick customer service

beautiful, comfortable gaming chair

Comfortable and good quality chair

The back support on this gaming chair…

Nur positives erlebt mit Dowinx

So I’ve ordered a chair twice and…

Unresponsive Customer Service n

Customer service said my chair is out of stock but did not respond to further queries

About Dowinx

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Dowinx reviews

Friendly and quick customer service

beautiful, comfortable gaming chair

Comfortable and good quality chair

The back support on this gaming chair…

Nur positives erlebt mit Dowinx

So I’ve ordered a chair twice and…

Unresponsive Customer Service n

Customer service said my chair is out of stock but did not respond to further queries