DowinxReviews of dowinx.com

Response from DowinxAug 28, 2026

Hello Sam Humphrey, We sincerely apologize that the chair seat cushion developed a dent on the left side and lost its original shape after only one month of use. This shopping experience did not meet your expectations. At Dowinx, we highly value product quality, and we truly appreciate you reporting this issue to us. Your feedback has been shared with our team, and we will continue to optimize product quality and customer service. We would like to review your order and find a suitable solution for you. Please send an email to [email protected], noting this Trustpilot review, and attach a clear photo of the dented and deformed seat cushion. Our dedicated customer service team will prioritize your request and assist you as soon as possible. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team

Response from DowinxAug 28, 2026

Hello Francesco Lo Castro , We are very sorry to learn of your unpleasant experience: there is a manufacturing defect in the armrest threads, making it impossible to fully screw in the screws. You also encountered slow customer service responses and communication difficulties. Dowinx highly values ​​product quality and customer service. Your detailed feedback is invaluable to us, and we will share it internally for future improvements. We would like to fully investigate your case. Please send an email to [email protected], noting this Trustpilot review, and attaching a photo or short video of the faulty armrest threaded hole, along with your order details. Our team will prioritize your ticket and follow up with you. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team

Response from DowinxAug 28, 2026

Hello Lia, We are very sorry to learn that the chair you received was missing the tilt adjustment parts, and that you have experienced slow customer service responses since reporting the issue. At Dowinx, we highly value shipping quality and customer service response efficiency. Your feedback has been shared with our internal team, and we will strive to improve the follow-up speed for missing parts issues. We would like to urgently review your order case and provide a suitable solution for the missing parts. Please send an email to [email protected], noting this Trustpilot review, and attaching your order information and photos of the incomplete package. Our dedicated customer service team will prioritize your request. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team

Response from DowinxAug 28, 2026

Bonjour Florine Bento-Soares, Nous vous présentons nos sincères excuses pour les désagréments et la mauvaise expérience que vous avez rencontrés. Votre paiement a bien été effectué, mais vous ne trouvez pas la confirmation de votre commande dans votre compte, et le problème persiste malgré l'envoi de quatre e-mails. Chez Dowinx, nous prenons très au sérieux les problèmes liés aux commandes et le service client. Votre commentaire a été transmis à notre équipe interne, et nous allons optimiser nos processus. Nous souhaiterions vérifier au plus vite les détails de votre commande. Nous vous suggérons également de contacter l'assistance de la plateforme. Veuillez envoyer un e-mail à [email protected] en mentionnant cet avis Trustpilot et en joignant les informations relatives à votre commande ainsi qu'une capture d'écran du débit bancaire. Notre service client traitera votre demande en priorité. Nous vous remercions de nous donner l'opportunité de résoudre ce problème. Cordialement, L'équipe du service client Dowinx

Response from DowinxAug 28, 2026

Hello Donato, We are very sorry to hear about your unsatisfactory return processing experience, including delayed response and only a partial refund. We also noticed your feedback that the chair is too small and not suitable for European body types. Dowinx takes customer service and after-sales processes very seriously. Your valuable feedback has been forwarded to our internal team, and we will strive to improve our response speed and return processing. We would like to carefully review your case. Please send an email to [email protected], mentioning this Trustpilot review, and attaching your order information. Our dedicated customer service team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to resolve this issue. Sincerely, Dowinx Customer Support Team

Response from DowinxAug 28, 2026

Dear Customer, We regret to inform you that your product and return service experience did not meet your expectations. At Dowinx, we highly value every customer's return request, and we greatly appreciate you providing feedback. We have already shared your feedback with our internal team, and we will continue to optimize our product and customer service experience. We would very much like to review your case and find a suitable solution for your return request. Please send an email to [email protected], stating this negative Trustpilot review and attaching your order number. Our dedicated after-sales team will prioritize your request and provide assistance as soon as possible. Thank you for giving us the opportunity to correct the issue. Sincerely, Dowinx Customer Service Team