DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ailil

Apr 10, 2026

La atención al cliente es pésima

Iba a ponerles una reseña maravillosa porque pedí una silla y todo fue perfecto, hasta que una semana más tarde intento pedirle otra a mi novio para la misma dirección (Canarias). Nos hacía ilusión porque tiene sobre peso y sacaron una silla nueva que aguanta hasta los 200 kg (en teoría). Total, que la pido y me dicen que cancelan el envío porque no envían a mi isla (Gran Canaria) así que les expliqué amablemente que eso no tenía sentido porque no hacía ni una semana que me había llegado una silla suya sin problema alguno. Me contestaron como ignorando lo que yo les había explicado que no me preocupara, que mi pedido había sido enviado. Todo ok, pues al día siguiente otra vez me mandan el mismo correo diciendo que me lo cancelan por el mismo motivo de la isla, yo volviendo a reclamarles para que al menos me dieran una explicación, para saber si podía hacer algo o pagar más aunque fuera (realmente necesitamos esa silla, ya que casi nadie envía aquí). Pues nada, 0 explicaciones, que me lo cancelan porque su empresa de transporte no hace envíos aquí. Ah, pero el dinero todavía ni me lo han devuelto ni han dado la orden para ello después de varios días de cancelarme el pedido. En resumen, que me parece una falta de respeto hacia uno de sus clientes, entiendo que surjan problemas con transportes o lo que sea, pero al menos dame una explicación cuando te la pido.

Response from DowinxAug 25, 2026

Hola, Ailil: Lamentamos sinceramente la experiencia desagradable que tuvo con nuestro servicio de atención al cliente. Entendemos perfectamente que recibir asistencia oportuna y eficaz es fundamental, especialmente al tratar problemas relacionados con los pedidos. Sus comentarios son de gran valor para nosotros; actualmente estamos trabajando para mejorar nuestros procesos de servicio y reducir los tiempos de respuesta. En cuanto al problema con la entrega, le informaremos por correo electrónico lo antes posible. Estaremos encantados de dar seguimiento a su caso y brindarle la asistencia necesaria. Por favor, envíe un correo electrónico a [email protected] con los detalles de su pedido y una referencia a esta reseña de Trustpilot. Nuestro equipo dará prioridad a su solicitud y se pondrá en contacto con usted a la mayor brevedad. Gracias por darnos la oportunidad de resolver este asunto. Atentamente, Equipo de Atención al Cliente de Dowinx

About Dowinx

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

Dowinx reviews

173 approved reviews, newest moderated first

the M.
Apr 30, 2026
I had som missing parts to my gaming…
I had som missing parts to my gaming chair and they helped me out and sent me the piece for it
Dr_Greenthumb
Apr 27, 2026
Promozione ingannevole - Premio non onorato
Ho acquistato una sedia gaming (ordine #DLZ40121) e ho partecipato alla promozione "Spin the Wheel of Fortune" sul loro sito, vincendo una FREE CHAIR 66D87 come chiaramente mostrato nello screenshot. Dopo aver contattato il servizio clienti per riscattare il premio, mi hanno prima detto che avevo vinto una sedia MBZZ (modello diverso da quello mostrato sulla ruota), poi che era esaurita e mi hanno offerto solo un coupon da 99€ al posto della sedia gratuita. Quando ho fatto notare che il premio vinto era un modello diverso, hanno cambiato versione dicendo che avrei "acquistato" una sedia MBZZ, il che è completamente falso. Ho fornito screenshot chiari della vincita. Nonostante più email inviate, non ho ricevuto alcuna soluzione concreta. Servizio clienti ingannevole e non professionale.
Response from DowinxAug 25, 2026
Salve Dr_Greenthumb, Ci scusiamo sinceramente per l'esperienza negativa avuta con il nostro servizio clienti e con la promozione "Lucky Spin". Comprendiamo perfettamente quanto sia fondamentale ricevere un'assistenza tempestiva, trasparente ed efficiente, soprattutto quando si tratta di riscattare dei premi. Riconosciamo che questa promozione presenta margini di miglioramento e abbiamo preso nota con attenzione del tuo prezioso feedback; stiamo attualmente rivedendo e perfezionando il regolamento delle promozioni e le procedure del servizio clienti per evitare che si verifichino problemi simili in futuro. Vorremmo avere l'opportunità di esaminare a fondo il tuo caso e offrirti una soluzione soddisfacente. Ti invitiamo a contattarci all'indirizzo [email protected], indicando il numero dell'ordine (#DLZ40121) e facendo riferimento alla tua recensione su Trustpilot. Il nostro team di assistenza clienti ti contatterà il prima possibile per aiutarti a risolvere la questione. Grazie per il tuo feedback e per averci dato l'opportunità di migliorare. Cordiali saluti, Il team di assistenza clienti Dowinx
Marco
Apr 25, 2026
Impossibile fare un reso
Ho acquistato una sedia direttamente dal loro sito, l'ho trovata molto scomoda per la schiena. Ho fatto richiesta di reso e inizialmente hanno risposto poi sono spariti. Penso che dovrò tenermela . Ho imparato la lezione e ordinerò sempre da amazon anche pagando in più. Aggiornamento: Dopo aver minacciato di voler esercitare il mio diretto di recesso secondo le leggi del comunità europea e che altrimenti avrei fatto chargeback finalmente mi hanno risposto ed il reso è stato poi fatto con successo.
Response from DowinxAug 25, 2026
Buongiorno Marco, Ci dispiace che la tua esperienza con il nostro prodotto non abbia soddisfatto le tue aspettative. Noi di Dowinx prendiamo molto seriamente la qualità dei nostri prodotti e ti ringraziamo per averci segnalato questo problema. Il tuo feedback è stato trasmesso al nostro team per continuare a migliorare i nostri prodotti e il servizio clienti. Ci scusiamo sinceramente per la frustrazione che hai provato con il nostro servizio clienti. Sappiamo quanto sia importante ricevere un supporto tempestivo ed efficace, soprattutto quando hai bisogno di assistenza per il tuo ordine. Il tuo feedback è molto prezioso e stiamo già lavorando per migliorare le nostre procedure di assistenza e i tempi di risposta. Saremmo lieti di esaminare il tuo caso. Se dovessi avere ulteriori problemi in futuro, ti preghiamo di contattarci via e‑mail all'indirizzo [email protected], riportare i dati del tuo ordine e fare riferimento a questa recensione su Trustpilot. Un membro dedicato del nostro team darà priorità alla tua richiesta e ti ricontatterà il prima possibile. Grazie per averci dato l'opportunità di risolvere la questione. Cordiali saluti, Il servizio clienti Dowinx
Anahny
Apr 21, 2026
Ordered a chair on Amazon
Ordered a chair on Amazon. They sent me a tracking number. They sent it to an entirely different state and the picture after it was "delivered" definitely was not my house. Then, they told me the chair was out of stock and that I should cancel my Amazon order. Such a terrible company.
Response from DowinxAug 25, 2026
Hi Anahny, We’re sorry to hear about the difficulties you experienced with your Amazon chair order. We understand how disappointing it can be when your shopping experience does not go as expected. It was very frustrating to see your package delivered to an entirely different state rather than your home address. While shipping delivery issues are sometimes outside of our control as sellers, we truly regret the inconvenience this incident and the later‑stock‑out notice have caused you. Your feedback is valuable, and we have been working to improve our logistics cooperation process to avoid similar delivery‑mistake problems in the future. We would like to help resolve this issue and review your order details. Please contact us at [email protected] and mention your Trustpilot review along with your Amazon‑order information. Our support team is ready to assist and will do our best to provide a quick solution. Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve. Best regards, Dowinx Customer Support
Flori S.
Apr 14, 2026
The worst shipping experience I've ever experienced
Their chairs might be nice but the experience of ordering said chairs is terrible. I ordered a chair and paid it online, waited more than a week for said chair but when it arrived it wasn't my product. I emailed the customer support and we had to go back and forth through email over multiple days in order to prove I indeed got the wrong chair. After the wrong shipment was confirmed, I was assured that "they will arrange for a pickup and reship my order". After more email back and forth over multiple days, someone finally picked up the wrong item and I was waiting for the correct chair as it was promised. After 2 weeks of waiting for the correct item to be reshipped as I was promised, they told me they offered me a refund instead. After telling the support that I was promised a reship and I don't want a refund, they told me that I should "feel free to use the refund to place a new order". And another low blow was that only after I complained they offered me a €10 discount on that order that I was never going to place anyways. I can understand and tolerate mistakes but broken promises are by far the worst customer experience in my opinion and this makes me never trust them again. I would rather place an order through a third party website that sells their chairs instead because they might take ownership of their promises.
Response from DowinxAug 25, 2026
Dear Flori Salup, We sincerely apologize for the unpleasant experience you had with our customer service. We fully understand that timely and effective support is crucial, especially when you need assistance with your order. Your feedback is invaluable to us, and we are currently working to improve our service processes and reduce response times. We would appreciate the opportunity to learn more about your situation and provide appropriate assistance. If you have any further questions, please email us at [email protected]; kindly include your order details and mention the review you left on Trustpilot. Our dedicated customer service team will prioritize your request and get in touch with you as soon as possible. Thank you for giving us the chance to resolve this matter properly. Best regards, Dowinx Customer Support Team
Helfury
Apr 10, 2026
Total scam
Total scam Won a free chair on the .eu site which said to contact the support which I did and weeks have gone by and no one contacted me.
Response from DowinxAug 25, 2026
Hi Helfury, We are truly sorry for the long wait and the lack of response after you reached out to claim your free‑chair prize from our .eu website promotion. We fully understand how disappointing it is to win a promotional reward and then receive no follow‑up reply for weeks. Delays in replying to customer messages should not have happened. We are reviewing our support ticket handling workflow to prevent similar missed messages in the future. We hope to resolve your prize‑redemption matter for you. Please write to [email protected], include your order information and a link or screenshot of this review. Our dedicated team will prioritize your case and get back to you promptly. Thank you for your feedback and for giving us the chance to make this right. Best regards, Dowinx Customer Support
Johan A.
Apr 10, 2026
Chair is great, customer service could improve a bit
It took a while before DPD received the package, this is why i reached out to Dowijx. First they seemed to give a very generic answer not answering my question. After that they finally did answer it correctly. The 5 stars is mostly for the chair. Its very comfortable, had clear instructions how to assemble. So in general customer service could be refined a bit but the chair is very good so far.
Ailil
Apr 10, 2026
La atención al cliente es pésima
Iba a ponerles una reseña maravillosa porque pedí una silla y todo fue perfecto, hasta que una semana más tarde intento pedirle otra a mi novio para la misma dirección (Canarias). Nos hacía ilusión porque tiene sobre peso y sacaron una silla nueva que aguanta hasta los 200 kg (en teoría). Total, que la pido y me dicen que cancelan el envío porque no envían a mi isla (Gran Canaria) así que les expliqué amablemente que eso no tenía sentido porque no hacía ni una semana que me había llegado una silla suya sin problema alguno. Me contestaron como ignorando lo que yo les había explicado que no me preocupara, que mi pedido había sido enviado. Todo ok, pues al día siguiente otra vez me mandan el mismo correo diciendo que me lo cancelan por el mismo motivo de la isla, yo volviendo a reclamarles para que al menos me dieran una explicación, para saber si podía hacer algo o pagar más aunque fuera (realmente necesitamos esa silla, ya que casi nadie envía aquí). Pues nada, 0 explicaciones, que me lo cancelan porque su empresa de transporte no hace envíos aquí. Ah, pero el dinero todavía ni me lo han devuelto ni han dado la orden para ello después de varios días de cancelarme el pedido. En resumen, que me parece una falta de respeto hacia uno de sus clientes, entiendo que surjan problemas con transportes o lo que sea, pero al menos dame una explicación cuando te la pido.
Response from DowinxAug 25, 2026
Hola, Ailil: Lamentamos sinceramente la experiencia desagradable que tuvo con nuestro servicio de atención al cliente. Entendemos perfectamente que recibir asistencia oportuna y eficaz es fundamental, especialmente al tratar problemas relacionados con los pedidos. Sus comentarios son de gran valor para nosotros; actualmente estamos trabajando para mejorar nuestros procesos de servicio y reducir los tiempos de respuesta. En cuanto al problema con la entrega, le informaremos por correo electrónico lo antes posible. Estaremos encantados de dar seguimiento a su caso y brindarle la asistencia necesaria. Por favor, envíe un correo electrónico a [email protected] con los detalles de su pedido y una referencia a esta reseña de Trustpilot. Nuestro equipo dará prioridad a su solicitud y se pondrá en contacto con usted a la mayor brevedad. Gracias por darnos la oportunidad de resolver este asunto. Atentamente, Equipo de Atención al Cliente de Dowinx

DowinxReviews of dowinx.com

About Dowinx

About these reviews

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DowinxReviews of dowinx.com

Dowinx reviews

I had som missing parts to my gaming…

Promozione ingannevole - Premio non onorato

Impossibile fare un reso

Ordered a chair on Amazon

The worst shipping experience I've ever experienced

Total scam

Chair is great, customer service could improve a bit

La atención al cliente es pésima

About Dowinx

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Dowinx reviews

I had som missing parts to my gaming…

Promozione ingannevole - Premio non onorato

Impossibile fare un reso

Ordered a chair on Amazon

The worst shipping experience I've ever experienced

Total scam

Chair is great, customer service could improve a bit

La atención al cliente es pésima