Eduardo R.
Don't buy
My wife bought me a chair from Dowinx for Christmas and I was so excited when she gave it to me because I heard good things about this chair and so did she. I've had the chair for over a month and I can honestly say that it's not worth it, I feel bad that she bought with the expectation that it was going to replace my Costco gaming chair, in which I've had the Costco chair well over 4 years now. The quality of Dowinx has not met my expectation. I have also reached out to them by email stating that I would like refund or even a different chair. But the only effort that was made was to tell me that they can not refund me and that's fine! but I think there is something wrong with my chair to already have issues.
Response from DowinxJul 28, 2025
Dear Customer, Thank you for sharing your experience with us — we’re truly sorry to hear that the chair didn’t meet your expectations and that you’ve encountered issues so soon after receiving it. We understand how disappointing this must be, especially since it was a thoughtful gift. While our policy may not allow for a refund after a certain period, we absolutely want to ensure that you’re not left with a product that may be defective. Could you please let us know if the issue has since been resolved? If not, we’d appreciate the opportunity to look into this again. You’re welcome to leave us your email address , and we’ll do our best to find a suitable solution. Thank you again for your feedback — it helps us improve. — The Dowinx Team