Rokas J.
Quality - mediocre; Support - amazing.
Quality of the chair is mediocre in general and it showed up with some manufacturer faults with paint stains. Assembly was easy and i did finish it all own my own by myself (MB30-White model), and the paper manual instruction book was in the package and there was no issue to assembly it all by myself. Support answered in 2 days and they helped me without any trouble, got the refund in just another couple of days. But i still wish the chair came in good quality and in good shape. I ordered it from European version site, and it came from Germany warehouses to my place in Lithuania fairly in decent time (took around 5-7 days).
Response from DowinxAug 21, 2026
Hi Rokas Janulevicius, We're sorry to hear that your experience with our product did not meet your expectations. At Dowinx, we take product quality seriously, and we truly appreciate you bringing this paint‑stain manufacturing‑fault issue to our attention. Your feedback has been shared with our team as we continue improving our products and customer experience. We are glad that our support team was able to assist you smoothly and that you received your refund. We would appreciate the opportunity to look into your specific case. Should you have any further problems with your order in the future, please feel free to contact us at [email protected] and mention your Trustpilot review. Our dedicated support team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to make things right. Best regards, Dowinx Customer Support