Dort Financial Credit UnionReviews of dortonline.org

I went to Dort Financial with trepidation as my previous experience at the Grand Blanc location more than a year ago was not good. Bottom line, I was delighted with the service and professionalism at the Orion Township location. Elizabeth, who helped me complete the transaction, was outstanding. Everything was done to my satisfaction and was completed in a very reasonable time. I could not be more pleased!

I waited for over 1.5 hours to speak to a loan officer. My opinion: lazy, overpaid workers. Unacceptable wait time

Owosso Customer Service I have been a customer of Dort for 3 years. During the time I have ran into minor and major problems mostly your online system but with also my debit card being used illegally. At times I considered to transfer to another financial company. However, I discovered that you and I, are lucky to have a person consider right in the Owosso Dort to share a problem with customers such as I. The Customer Service lady, Vanessa, has always been outstanding help. Always very friendly and welcoming regardless how her own concerns are. Vanessa certainly is a value employee for you and your customers. Gary Coe

Whether going into the Davison MI branch or calling the 800# Customer Service (recently, James), they are consistently prompt, polite, patient, professional and accommodating. Thank you!

I've been trying to pay my loan for nearly a month now. The website wouldn't work. I finally had to trade several emails, and they told me the app would let me set up the account. Set that up. Now it won't take any information to pay the loan they gave me. And I got an email saying I had to verify my identity. TO GIVE THEM MONEY. Did I mention the nearest branch was 3 hours away from me? I was told they were local. And frankly giving away a loan at that distance is just stupid.

Shondra video teller is wonderful and so helpful

No one has contacted me to explore options on a new home mortgage. I even spoke to a gentleman that had called to inform me that another loan through your bank hasn't been getting automatically paid through my other banking account, I expressed to him how this is the 3rd time my credit has taken on a bad hit due to your loan officers not following through what I had asked. Anyway, that gentleman was also supposed to give me an email about contact information for a mortgage person. Nothing has ever happened. More then likely will be paying off my loans with you, and going elsewhere due to customer service is so bad. I've been banking here for 10 years, and has gotten worse every year.

I do not recommend doing business with Dort Financial. As a growing business, we opened accounts with them. They have done nothing but make growing our business hard. They continue to hold funds on checks because their tellers want to. They do not have a rhyme or reason as to what requires a hold. They told me today if they don't like the way you look, they will hold your check. No matter how long the account is open or what kind of business you have with them. Escalation is almost non-existent with this credit union. I recommend Elga over them any day.