Dort Financial Credit UnionReviews of dortonline.org

I emailed a Dort Federal finance advisor Kaitlyn Schulz pertaining to a fraud alert issue via email. She denied my request to initiate an investigation as well as deactivating my card. My point is if you can validate my identity via provided Information per my account, and send e-signature pdf's via email you should oblige my security requests via that same verified email. I would like to request a service change given the activities of loyalty and interactive business as a long standing member of said Credit Union to handled my financial business and non-Payee ! Thank You -Ja'Lisa Smith-Harrison

I recently opened an account here. I needed to add my wife to the account and my personal banker at the Pierson Road location said to just go into anyone of the Dort Financial locations - no appointment needed. Well, that wasn't the case at the Davison Branch. My wife went in there today to add her and we were told that no bankers were available and we had to set an appointment. Ed, the representative booked the appointment 2 days out and acted smug and like we were bothering him. Also,, when we asked about online banking, he acted like we were bothering him again.. Even members sitting in the waiting areas even "raised their eye brows" Wow - Dort Financial - you're off to a bad start already. What a bad experience. Ed needs some "extra training" or a talking to by his supervisor. He has a POOR attitude. We felt very disappointed and we left.

Told me they would overnight my check and they did not

I have had an account with Dort Federal for over 30 years, tellers and employees have always been friendly and helpful. Until the new drive through teller system started. I have sat and waited for service, even to be greeted, for over 20 minutes on much more than one occasion. With 2 tellers lines open there were 2 cars at each “teller” waiting. It’s becoming very frustrating. I miss the personal experience of having someone physically at the bank. My wife’s credit union and my daughter’s bank both offer this more personal service.

I love you guys but you don't help at all. what you guys do for me I can get from a prepaid card but it's okay

Been here 20 years. Repaid all loans back..still a hassle to get approved. Loyalty is non existent

Had a fraud charge. Immediately called to get taken care of, a few days later no card or charges put back on my account. 4 days later Had to make an appointment and the worker over the phone never put in the fraud charges or issued me a new card yet. But the employee during the appointment was very nice and got everything figured out. Would not recommend over the phone.

I was provided with basic info that's all. No offer of additional help. My request to sign up for online banking while I was there was answered with "you can go online and do it yourself.