Dort Financial Credit UnionReviews of dortonline.org

So far I haven’t had any problems with this bank service. Has been simple and easy to work with

It took a little longer to finish then we expected, but the Chad did fine!

Great service and very helpful I was very satisfied.

I am editing my review to reflect the fact that the branch manager reached out to me personally, addressed my concerns, vowed to improve her branch's procedures, and showed a real interest in making the situation better for myself and others. That is how business should be done. I requested an appointment to review mortgage options for a home purchase I'm considering. When I arrived for my scheduled appointment, after waiting in line to get to speak to the receptionist, I was told, "Someone called you yesterday to inform you that we don't handle mortgages at branch offices. Here's a card with the number for you to call to speak with someone regarding a mortgage." The thing that upset me was the fact that whoever called to tell me that information called from a line that does not identify as being from Dort Financial, they called when I was at work and couldn't immediately take the call (which I would not have answered anyway as it was from an unknown caller), that the person failed to leave a voicemail with the information (which would have saved me a wasted trip to the branch), and no attempt was made to reach me via text or email to relate that information. Like many in today's times, I have a variety of responsibilities on top of daily trials and stressers. It was unsatisfying to have this kind of situation waste my time needlessly, simply because someone couldn't be bothered to leave a voicemail or take an extra couple moments to send a text or email.

I love banking with dort federal credit union I really havent had any problems or anything and the people that work there are nice and very helpful

Worked with a Pierson Rd branch account representative. She was very helpful and asked all the right questions. She provided new debit and credit cards for me at the end of our interview

My visit was Great. I was well taken care of by my loan officer. She made sure I understood the process and reviewed the terms with me. The information had not been discussed with me prior to coming in. I had applied online. The appointment was rather lengthy but I was satisfied with the outcome.

All went well, except I had to keep emailing to find out a status instead of being kept up to date by those working on the loan