Dort Financial Credit UnionReviews of dortonline.org

Mixed Feedback! When I stop into the Hill Road branch, the service is top notch A+. The team there is always so friendly, helpful, and efficient. However, if you try to do anything online, this bank is stuck in the 1980's. I spent 20 minutes trying to find a full account number for a joint account I was on. The instructions say go to "Account Details". There is no Account Details on the website. Also, I was trying to get added to a joint account. I tried e-mailing to understand the process, and they responded that I need to call, for security reasons. I don't need anything specific on my account, I just want to understand Dort Federal's process! So then I called, but when I stopped in the branch, I was told something different than on the call. And no one in the branch cared that I was told something different. Please note this was the Holly Road branch. However, I will say the employee that helped me get everything set up was very friendly and helpful. In summary, they are wonderful in person, but terrible if you're not physically at a branch.

The customer support us always poor, knowledge and patience in understanding consumers issues is always poorly handled. Almost everyone I've talked to always interjects instead of hearing out the consumer,

The customer service at Dort Federal Continues to degrade. I cannot get anyone to answer the phone, or return calls. I have been a member for nearly 30 years. I am considering making a change. I am not sure anyone could do worse. December 3, 2020 after an extended conversation with a representative from Dort Federal Credit Union I feel strongly that the organization is making attempt to rectify the current backlog of calls and concerns.

Very friendly fast and heplful

I applied for a $2000 loan and was told that the best they would do is pay my rent and consumer bill for a total of $1300. The agent said that is all the lender would do. I've always paid my loans on time and been a member of this credit union for three years now. When I went to close on the loan the personal banker said I was approved for $2000 of bills to be paid. That's not what the lady told me before closing. I really felt like I was being treated as a irresponsible member to have them pay my bills and not just loan me the $2000.

The first call I made to customer service member services was unsuccessful the second call later that afternoon with a different member representative was very successful

Thanks for trying to help.

I had to wait 35 minutes after my scheduled appointment before I was allowed to speak with a representative. The representative I spoke to was very kind and helpful.