Dort Financial Credit UnionDort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Dort Financial Credit Union (dortonline.org) has 530 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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gail
Easy peasy! I made an appointment and showed up a little early. Was taken right in and given great fast service. Always a good experience.
Response from Dort Financial Credit UnionNov 16, 2020
Thank you so much for the review, Gail! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
Katie T.
I'm done waiting in line for 20 minutes every time I go to Dort Federal to have them tell me "all tellers are busy" or "an error has occurred". This morning I waited 20 minutes in line outside while they were doing a repair to (not one, but both) of their drive up machines and when they were finished the guy said they still weren't working. I went inside (waited some more) with about 10 other people for the two machines that they have inside that ended up also not working. I ended up having to drive to the Davison branch (where I also had to wait 20 minutes because only two drive-through lanes were open) just so I could deposit a check. I need adequate access to my funds at all times and Dort has shown me over and over that that is not going to be possible with them. With that being said I will be removing every dime that I have with Dort to another bank/credit union where they care about my time and money.
Response from Dort Financial Credit UnionNov 16, 2020
Katie, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience at our branches. Our goal is total satisfaction of all of our members, and to provide a positive experience. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Michael S.
Are gregarious, funny, personable, positive, helpful, and welcoming offensive words that ought to be left out? Oops. Seriously, Lisa Crandall was all these things and a fantastic introduction to Dort Financial.
Response from Dort Financial Credit UnionNov 13, 2020
Michael, thank you so much for this great 5-star review. We really appreciate your membership and helping to share the word about Lisa at our Owosso branch. We hope to see you again soon!
Trout Enterprises L.
Fair services, only pulled my credit for membership
Response from Dort Financial Credit UnionNov 13, 2020
Trout Enterprise LLC, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership. Please let us know what we can do for you in the future.
Bd
Well done dfcu !!!!! Set appointment on line with the nature of the business and was sent multiple reminders. Arrived on time was greeted by reception and escourted to an office in under 5 minutes. Bank manager handled my business professionally and efficiently. Thanks
Response from Dort Financial Credit UnionNov 13, 2020
Hi Bd, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We look forward to seeing you again soon.
Shaquita S.
They was real helpful. They will help you get close to your goal the best way they can. It works as long as you have collateral good. Thanks
Response from Dort Financial Credit UnionNov 9, 2020
Shaquita, thank you so much for sharing your experience with us. We hope to see you again soon.
Beverly S.
Always a great experience with dfcu. Have not had a complaint in more than 30 years!
Response from Dort Financial Credit UnionNov 9, 2020
Thank you so much for the review, Beverly! We work hard to meet expectations like yours, and we're happy we hit the mark for you.
Sierra W.
Had a fraud charge. Immediately called to get taken care of, a few days later no card or charges put back on my account. 4 days later Had to make an appointment and the worker over the phone never put in the fraud charges or issued me a new card yet. But the employee during the appointment was very nice and got everything figured out. Would not recommend over the phone.
Response from Dort Financial Credit UnionNov 2, 2020
Sierra, we are sorry we did not meet you're expectations. If you would like to discuss this further please reach out to our Call Center at 800-521-3796. We look forward to speaking with you and thank you for your membership.
