Dort Financial Credit UnionDort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Dort Financial Credit Union (dortonline.org) has 530 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Celeste
Jody was patient very helpful. She was understanding of my situation and addressed all my concerns.
Response from Dort Financial Credit UnionDec 10, 2020
Thanks for the awesome review, Celeste! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Jody. Come back and see us soon!
Average J.
Great service. Would definitely recommend. I set up the appointment with what I needed to accomplish ahead of time. I was texted and emailed a confirmation of the appointment and I was in and out within 20 minutes. Awesome job.
Response from Dort Financial Credit UnionDec 10, 2020
Thank you so much for this 5-star review Average Joe! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Edward E.
I was in to get a Refinance on my Truck and Amber suggested that I do the same with my Rockwood Trailer and also got a new Visa. She was very Kind and professional about the whole thing. I would recommend her to any one that needs Refinancing for anything.
Response from Dort Financial Credit UnionDec 10, 2020
Thanks for the awesome review, Edward! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will be sure to share this review with Amber. Come back and see us soon!
Karen P.
Always friendly helpful service
Response from Dort Financial Credit UnionDec 10, 2020
Karen, thank you for the 5 star rating. We hope to see you again soon!
Kathleen B.
I like having to make an appt online...much shorter wait time.
Response from Dort Financial Credit UnionDec 3, 2020
We really appreciate you taking the time out to share your experience with us. We look forward to seeing you again soon, Kathleen!
Lou B.
The customer service at Dort Federal Continues to degrade. I cannot get anyone to answer the phone, or return calls. I have been a member for nearly 30 years. I am considering making a change. I am not sure anyone could do worse. December 3, 2020 after an extended conversation with a representative from Dort Federal Credit Union I feel strongly that the organization is making attempt to rectify the current backlog of calls and concerns.
Response from Dort Financial Credit UnionDec 3, 2020
Lou, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Carolyn
Lee was helpful, efficient and very friendly. Great service as always
Response from Dort Financial Credit UnionDec 3, 2020
Carolyn, thank you so much for taking the time to leave an excellent rating. We really appreciate your membership and will be sure to share this with Lee. Please let us know what we can do for you in the future.
Judy L.
It took a little longer to finish then we expected, but the Chad did fine!
Response from Dort Financial Credit UnionDec 3, 2020
Thank you so much for this review. We really appreciate you being a member. We’re here for you anytime, Judy.
