Dort Financial Credit UnionDort Financial Credit Union is a not-for-profit financial cooperative whose mission is to open doors to our members by providing quality financial services.
Dort Financial Credit Union (dortonline.org) has 530 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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William W.
I found the expert staff at Dort to be so very helpful, as always, and courteous. They are always knowledgeable and get me exactly what I need in a timely manner. Thank you Dort.
Response from Dort Financial Credit UnionJan 19, 2021
Thank you so much for this 5-star review. We really appreciate you being a member. We’re here for you anytime, William.
P T.
If I remember correctly her name was Eva she was very helpful very polite great customer service
Response from Dort Financial Credit UnionJan 19, 2021
P Thompson, thank you so much for sharing your experience with us. We hope to see you again soon.
Tammy C.
I love the credit union. Always willing to go above and beyond to help me out. Will never switch.
Response from Dort Financial Credit UnionJan 6, 2021
Thank you so much for this 5-star review Tammy! We really appreciate you being a member and sharing your experience with us and the community. We’re here for you anytime.
Terria K.
Obtained the information needed, very helpful.
Response from Dort Financial Credit UnionJan 6, 2021
Thank you so much for the positive review, Terria!
Jon M.
My main bank which is Chase mailed my autoloan payment to Dort on Dec 7 and the check has not yet been cashed and its Jan 5 so my payment is now late. I have waited to talk with a person for half hour last Saturday and then on Monday left a call back number and still no one has contacted me. I also left an online message and the reply was for me to call Dort. I will have to tell Al Serra not to use them next time.
Response from Dort Financial Credit UnionJan 6, 2021
Jon, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Mary T.
I have had an account with Dort Federal for over 30 years, tellers and employees have always been friendly and helpful. Until the new drive through teller system started. I have sat and waited for service, even to be greeted, for over 20 minutes on much more than one occasion. With 2 tellers lines open there were 2 cars at each “teller” waiting. It’s becoming very frustrating. I miss the personal experience of having someone physically at the bank. My wife’s credit union and my daughter’s bank both offer this more personal service.
Response from Dort Financial Credit UnionJan 19, 2021
Mary, Thank you for taking the time to give us your feedback. We are so sorry to hear that you had a negative experience. Our goal is to provide total satisfaction to all of our members and to provide a positive experience for all of our members. One of our team members will be reaching out to resolve the issues you are having, if they have not done so already. We look forward to speaking with you and working towards earning your business back.
Stephen H.
Bought a used vehicle from an individual not a dealership on the 30th of December and the entire process lasted less than 30 minutes. Dort is very fast and efficient and they take great care of their members. I highly recommend Dort to anyone looking for a new bank or credit union.
Response from Dort Financial Credit UnionJan 4, 2021
Stephen, thank you for sharing your positive experience. We are grateful for your membership and look forward to servicing you again.
Tracey T.
Julie, from the Davison Office, was extremely helpful. She helped me resolve some concerns/issues with my parent's accounts. Julie made sure that everything was addressed correctly. I really appreciate her help.
Response from Dort Financial Credit UnionJan 4, 2021
Hi Tracey, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our members. We will be sure to share this review with Julie. We look forward to seeing you again soon and we appreciate your membership!
