Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
dormeousa.com
Website
dormeousa.com
Category
Decoration & Interior
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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You should have more foam on top of those coils, because those coils printed on my back and that would make me itch all day long. Till
they would go away
Response from Dormeo USAOct 7, 2026
We're sorry to hear that you're experiencing discomfort with our topper. We use a layer of our comfort foam on top of the Octaspring, as well as a hypoallergenic, moisture-wicking, and machine washable cover around the entire topper.
We recommend contacting our Customer Care team so that we can investigate further and help get you the sleep you deserve.
LJ
L J.
Awful to deal with when you have a problem with the topper
It started great with customer service BEFORE you have a problem, then it goes downhill like a rollercoaster. The topper cover was bunching up, so we unzipped it (BIG MISTAKE). The actual topper had indents on one side, yellowing. We are not big people, and we didn't cause the yellowing/indents. Worst experience with a company I've ever had. Had to take a gazillion photos of the mattress cover, topper, our mattress which is not sinking in ANYWHERE, and Dormeo claimed it was by having us put a broom across our mattress & send more photos. Then we couldn't get the topper cover back on because the cheap plastic zipper was defective. Went through BBB; they really didn't do anything & never followed through when I told them not to close the case. They ended up closing the case. Then I had to go to the District manager of Dormeo to even send us a replacement for the defective cover after they refused to replace the topper which was only about 5 months old. They only decided to replace the cover (not the topper) because I threatened to go to Wisconsin's Consumer Protection. This cover is now already bunching up. *As far as what Dormeo replied to this, just not true. Who gets a yellowed, indented in areas topper that was not quite 5 months old....KNOWING the yellowing & indentations were not caused by us? I don't know WHERE or HOW they store these 'new' toppers before shipping out to a customer, but that's not normal, and then to claim the customer did it is purely unethical. I supplied more photos than I can even remember via email, and yet they continued to ask for more. They chose to ignore the defects that were obvious in the photos. This was a complete waste of my time. I honestly wonder and doubt if this company ever refunds/replaces anyone's topper.
Response from Dormeo USAOct 6, 2026
We're sorry to hear about any inconvenience in our warranty review process. We assess any potential defects in detail, and to help make the process as easy as possible, we ask that images are provided by email rather than requiring you to return the item to us. While we did not identify any defects with the topper, we provided a replacement cover as there was some concern about the zipper. We stand behind the quality of our products and have a 98.2% warranty approval rate as long as proof of purchase and pictures are provided.
AJ
Anna J.
Your mattress topper really needs some…
Your mattress topper really needs some improvement, that’s the most uncomfortable thing I’ve ever tried to sleep on. It’s truly a waste of money!!!
Response from Dormeo USAOct 6, 2026
We're sorry to hear that our mattress topper has not met your expectations. We offer a 100 night sleep guarantee to ensure that you can try the topper properly in your own home. If you're not satisfied with the topper, you can contact our team within 100 nights of delivery so that we can help you get the sleep you deserve, or if you prefer, a refund for your topper.
SH
Stephen H.
Your order process was confusing and…
Your order process was confusing and some what deceiving. You sent sheets I did not want and your excuse was “I ordered it.” I did order pillows, King size, and you sent me regular. Because of your on-line confusing ordering process, When I had to reorder or change the intended order, I was sent the wrong size pillows. Your return policy, because I opened the box, I kept the pillows for my guest bedroom. I don’t complain much but dealing with your brand leaves much to desire. I still want the King Size Pillows but reluctant to deal with your company again. BTW - I do love the mattress top. Blessings
Response from Dormeo USAOct 6, 2026
We're glad to hear that you are enjoying the comfort of the mattress topper, and we appreciate your feedback about the order process. Whenever an order is complete, we send an order confirmation email detailing every item in the order. If there are any items that were added to the cart by accident, we're happy to remove these from the order prior to shipping.
We made sure to confirm the pillow size with you before shipping, but if you would like to exchange those to a different size, please don't hesitate to contact our Customer Care team.
SH
Sidney H.
I LOVE IT
I LOVE IT, SOME OF THE BEST SLEEP I GOT IN YRS!😊😊
Response from Dormeo USAOct 4, 2026
That's great to hear, thank you for your review.
LI
Linda
From the very beginning
From the very beginning, everything was handled perfectly. We love the new topper. It’s like sleeping on a cloud thank you.
Response from Dormeo USAOct 4, 2026
Thank you for your feedback. All the best for many more nights of great sleep.
PM
Patti M.
I'm still trying to get used to the…
I'm still trying to get used to the mattress topper. It's made getting into bed a little more difficult and of course my sheets no longer cover the mattress in full. But, it is comfortable.
This comment is made 10/2/2026
Response from Dormeo USAOct 4, 2026
We're glad to hear that the topper is helping with your comfort. We recommend checking the depth rating of your sheets to ensure they are designed to accommodate the extra thickness of the topper. If you need any assistance picking sheets, please don't hesitate to reach out to our Customer Care team.
MP
Michael P.
Topper should be comfortable lying on…
Topper should be comfortable lying on your sides also, fine on back sides, reason I purchased topper, have a my pillow topper also same thing?????
Response from Dormeo USAOct 4, 2026
Our topper is ideal for side sleepers. Our patented Octaspring has three unique comfort zones providing you individual support for you lower, middle and upper body. This, and our signature Recovery Foam, work together to cradle your body shape and sleeping style, providing the support and comfort needed.
