Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

780 approved reviews, newest moderated first

Sylvia
Oct 26, 2026
Sold me a discontinued item!!!
Sold me a discontinued item!!!! Found out when I called about my order taking too long to arrive!!! I called the 800 number for 2 days, leaving multiple messages and got no response until it sent an email!!! I did get a full refund only because I took action resolving this issue!!!!
Response from Dormeo USAOct 26, 2026
We're sorry to hear about the delay in receiving your order. We see you received a full refund within 1 day of contacting us. We apologize that we could not take your initial call, our Customer Care team is available from 8 am - 10 pm EST, and were not available at 4am when your call was placed.
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jaquelinoniell
Oct 25, 2026
Everything
Everything. I paid $372 for a mattress topper I never received. I have called .multiple times since Oct.7th & I have never talked to a human. Only Kathy the AI asst. Who said customer service would call me the next day. This has been going on a daily basis since Oct. 7th & it is now Oct. 26th! I have never talked to a human & my last call w/AI Kathy said my case was closed. I have not received a refund for something I never received. Jaquelin O'Niell
Response from Dormeo USAOct 26, 2026
We're sorry to hear that there's been some difficulty resolving your concern. I can see that our team tried to reach you by phone but were unable to reach you, and left a voicemail, after which we continued contacting you by email. You also received a full refund on October 17th as part of the investigation into your missing package, after you spoke to a member of our team and confirmed further details at our request. We take all questions and concerns seriously, and are committed to providing prompt customer support.
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Pamela
Oct 25, 2026
I liked the fast delivery time
I liked the fast delivery time. I did not like the sagging in the Dormeo.
Response from Dormeo USAOct 26, 2026
Thank you for your feedback. We'd recommend contacting our Customer Care team so that we can look into this further for you. We stand behind the quality workmanship and materials in our topper, and cover it with a 10 year warranty, as well as our 100 night sleep guarantee.
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John
Oct 25, 2026
everything that we hoped it would be.
everything that we hoped it would be.
Response from Dormeo USAOct 26, 2026
Thank you for your review.
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Debra
Oct 25, 2026
Pad Comfortable
The pad is very comfortable really helps my back and hips.
Response from Dormeo USAOct 26, 2026
Thank you for your feedback.
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Violet
Oct 25, 2026
helps with back pain
I have a bad back the topper has made a difference in some of my pain.
Response from Dormeo USAOct 26, 2026
Thank you for your feedback.
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Elizabeth B.
Oct 25, 2026
It isn't as thick and cushy as I had…
It isn't as thick and cushy as I had imagined. It's just ok, nothing great. Still can't decide if I want to keep it or not. Hadn't made much of a difference in my sleep.
Response from Dormeo USAOct 26, 2026
We would describe our Premium Mattress Topper as having a medium feel, thoughtfully designed with zoned support to offer a balanced combination of comfort and alignment. However, we understand that 'feel' or comfort level is subjective—what feels soft or firm can vary from person to person. What we can tell you is that the topper is made with our signature Recovery Foam, which contours perfectly to your body, while our patented Octaspring® Technology provides targeted support and pressure relief where you need it most.
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william
Oct 25, 2026
Best mattress topper yet
Best mattress topper yet. Comfy and relaxing.
Response from Dormeo USAOct 26, 2026
Thank you for your review.
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