Donner MusicReviews of donnermusic.com

Same experience as several others here. Company is a scam, avoid at all costs. They repeatedly say contact us by email, phone or FB message, but they never respond. I’ve been trying to initiate a return, but have received no replies to 5 emails and their online message system. Tried calling, but line is always busy, basically out of order. Tried messaging, but just receive canned answers telling me to follow the webpage instructions, so just a vicious cycle, delaying until I’m outside the return window. I’ll now be filing a complaint with the NYS Attorney General’s Office. Hopefully prevent them from doing business here in the future. Update-They did finally contact me (after this review) and accepted my return. Like many companies, they have decent products, but need to improve their customer experience. It shouldn’t be this hard.

Son unos ladrones, me mandaron un piano roto y no me han dado solución alguna....y encima no contestan a los mails ni a nada

I have ordered recently a digital piano DEP-20 with piano bench, which is delivered on time with two tracking numbers one for the piano and the other for the bench. They work perfectly, though they never replied on my email but in respect of the product itself it is fine.

Ich habe am 14. Februar eine Donner Hush-Gitarre direkt über die Donner Website geordert, die nach 5 Tagen geliefert wurde. Es sollte ein Geschenk werden. Sofort ausgepackt, alle Teile sind vollständig. Das große Erschrecken kam, als ich das dünne braune Papier vom Body der Gitarre entfernte. Auf die Länge von etwa 2 cm war die Kante des Holzbodies beschädigt. Ich habe sofort mit Foto reklamiert um ein Ersatzinstrument noch rechtzeitig zum Geburtstag zu erhalten. Keine Reaktion, weder wurde mir ein Rücksendelabel zugeschickt, noch wurde mir auf meine mittlerweile 3 Reklamationsmails geantwortet. Heute habe ich die Reißleine gezogen und bin vom Vertrag zurück getreten. Schade, dass der Service so mies ist, Vertrauen aufbauen geht anders.

I was down. I was thrown out of our apartment by my girlfriend. A wonderful spacious place in the hottest area of Kreuzkölln. With a balcony. A place I enjoyed dearly, a place I even called home. Never called a place home before, it happened for the first time in my life. But it’s over now. I had to move, and I was lucky to be able to get to my old 1-room apartment. In an area which is maybe best described as Berlin Bronx. It’s ok there. I love my neighbours, but it’s small. Where I shall I put my bikes? I do triathlon, so I have bikes. I don’t have a piano, but I need music. I need music more than I need maybe swimming and biking. So the time trial bike already blocks everything, and how to fit a piano in there? And when you are down, can you go and enter a piano shop and try to become friend with a new instrument? I cannot. You would have to talk to the salesperson. Nightmare. You would test the piano. But I am absolutely mediocre. I would play the Aria of the Goldberg variations. I would maybe miss some notes. Embarrassing. I don’t have any Rachmaninoff to show off. It would be a total embarrassing setting. For the shop, for the salesman, for the music. I am not rich, should I ask for a discount? Omg. I guess even the piano wouldn’t like to come along with me. Could have gone to a Tierheim, an animal shelter. But that’s not the best idea if you are just losing grip on various fields. If it is already tough to take responsibility for your own life, you should not take responsibility for a little pet. I might be, as you have already noticed, socially awkward. But there seems to be a hidden core, an inbuilt safety feature which keeps me away from doing the most stupid stuff and alive. This is the moment when the Donner company got it into my life. I never wanted an e-piano. But I faced it. There is no space. There is no alternative. I cannot enter a shop, but I can place an order on the internet. I did. The DDP-80 arrived after a few days, in time. Easy to assemble, it looks like on the pictures. There’s one key (the lower b) which has a clicking sound attached to it, there is something untight. And the main power switch has sort of a malfunction and sometimes refuses to work. But I always played on pianos with little malfunctions. So I rate this features as a great plus. It breathes a little life into the machine. I like it. And I play on a daily basis. I recover. Even the music recovers. There are some parts of Bach, which I have maybe played a thousand times. They start to sound like music. Music in the castle of heaven. I am still absolutely mediocre, my repertoire is non existing. But I love it so much. I can work any time on a bar which doesn’t come natural to me. And actually there is no bar in the whole Bach which comes natural to me. I can play the E-major fugue, which is maybe the greatest fugue ever written. For me it is. I am afraid not for my neighbours. But you can turn the volume down so much that you don’t make them angry. The lady above me just recently had a dance party on the weekend, late after midnight. So if we ever get into an argument about my piano playing, I am sort of prepared. And I will buy headphones and play late after midnight too. This instrument keeps me sane. And I might have a date next week. Wish me luck. This is a big recommendation for Donner. They do exactly what they claim. They are cheap, the delivery is fast, the stuff works. It’s not a Bösendorfer, so it doesn’t sound like a Bösendorfer. The quality is definitely not the highest standard on the planet. But it’s not made to survive the next war, it’s not made to last forever. But I will be eternally thankful to this company for saving my life, for giving me an instrument which upholds my mental sanity on a daily basis. It’s a good piano, you can play wonderful music on it and become a better human being.

I ordered the DDP-400 (digital piano). Despite being home, the UPS delivery did not ring the doorbell so I didn’t need to sign for it. The box was visibly damaged, with all the staples on one edge of the box ripped open. That same side was also very wet (despite it being dropped on on a dry deck). The box was also dented and punctured in other areas. The styrofoam inside was in pieces on one end and broken in other parts. The piano itself had same to the wood on one of the legs, as well as a huge dent and exposed metal that can snag and rip clothes, or even cut someone because it’s so sharp. I have to cover it with electrical tape for safety. I have tried initiating a return via email. After not hearing back for several days, I went to the Facebook “live chat”, which only has an auto responder. I have followed up two subsequent times via email, today being the third time. It’s been 14 days since I have received the damaged product and I still don’t have a return mechanism. Furthermore, the box it arrived in is so damaged, that it is unusable. I’m not sure what they will propose to return it.

Edited to add* it took them 10 MONTHS to respond to this feedback. Please read full review for full service issues 🙃 Donner DED 200 electric drum kit- reviews for the kit itself seemed great, and we found a fabulous deal on Prime Day, saving around £120. After Christmas, things went wrong. In the middle of playing, the main console, the power unit, the brain of the entire kit died. We followed trouble shooting guides, changed plug sockets, changed plugs, changed fuses, bought a replacement power cable, but no, the unit remained dead. We contacted amazon, who offered to refund on return, or for us to contact the manufacturer - the latter was my first choice. Phone number was dead, and after emailing twice, with no response, I tweeted them. 3 weeks went by with no response. I Facebook messaged them. I commented on their adverts on social media sites. And finally after 3 weeks and 6 days, I received a reply. They advised they could send a replacement part, but I needed to circle which part in the instructions, and then it would take about 35 days to deliver. I responded immediately, and asked where I needed to send the dead unit to. SILENCE. I gave them a week. 2. 3, and finally, almost 2 months after my initial email, I've sent them 11 emails. And they have still only sent that one reply. I've now instructed amazon to arrange collection, and a refund, and I've given up on ever hearing from them again. Their customer service/aftercare is nonexistent. I can't believe a company that appears to be fairly large and well thought of has such little regard for customer care. If your instrument works, then I think they'll be a great brand to buy. But if things go wrong, you're stuck, ignored, and left hanging. It's truly beyond belief. I wouldn't recommend this company or kit.

These people do not understand the concept of good customer service!!!! On five occasions over the past month I have tried to initiate a return and I still have not had any replies from Donner Music Customer Service. Such an approach to ignore customers is a quick way to destroy a business! Their advertised telephone number does not even connect! I think that my next step will be to involve the small claims court process.