Done.Reviews of donefirst.com

I've been using Done services for about 7 month and have nothing but positive feedback about my experience. My initial assessment with the provider put me at ease about visiting someone virtually. He was compassionate and knowledgeable. Follow up questions and requests were always responded to promptly. I think the longest I waited for follow up was a few business day. I've had to contact their customer service a couple times regarding the app. Both times were good experiences and communication was handled well via text or email. My first provider has recently left, but my new one is direct and responsive to requests making refills, often times same day making managing my health simple. Would highly recommend for those struggling with ADHD.

I have had an excellent experience with DONE and am impressed with their prompt response times and my Doctor's as well.

Done has one of the best, most responsive customer service departments i've ever had dealings with. They are caring, polite, and VERY fast to respond. Dealing with the anxiety is not something I do well with, and having these guys to keep the process smooth and easy it truly a Godsend for me.

Due to covid and my health insurance changing, I was extremely worried about getting my ADHD medication. A friend suggested DONE ADHD. At first I thought it was a scam, but to my surprise when I had a doctor call me 3 days later. The entire process has been extremely easy and helpful. From Getting my appointment and 2 days later having CVS tell me my prescription is ready, to how prompt my care provider is when answering my questions. He has helped me adjust my dosage so I can live a normal life again! I highly suggest! Thankful for DONE in such uncertain, difficult times!

I’ve been with Done for a while now, and it seems like their service has even improved since I’ve been using it. The doctor I have is really great (Dr. Harman Randhawa) - punctual, understanding, and supportive! So far, Done has been a really great service for me.

Overall my experience has been great. First consultation and prescription was flawless. 2nd refill came up and thats where the frustration came in. Pharmacy was sent to "My Pharmacy" which was a completely different store chain from the store where my pharmacy is located. Which in itself would have been fine, but it was sent to a pharmacy hours away from where i live. It took about 2 days, 2 emails and a phone call to get it resolved but it did end up getting resolved and has been fine. I do have to say though i anticipated this happening as ive seen it on other reviews. Though, others have seemed to have a much longer wait period for it to be corrected so i was pleased it only took a couple days. Other than that. Great.

I couldn't update the review that I posted 4 days ago because I was over my limit in characters, so here's the update: Again, support is hit or miss. I continued to send emails requesting updates on my prescription status and nine days later it was corrected. The last message to me was very gracious, taking full responsibility. I thought everything would be fine. My intention was to update the review to adjust my star rating when I got back from picking up my prescription today. Then, this afternoon: I received 4 calls from Done with updates about my prescription and asking me to remove my negative comments on TrustPilot. I responded that I would not -- correcting mistakes doesn't erase the issues incurred in the first place. Customers/clients/patients deserve to know about others' experiences -- the good, the bad, and the ugly. If the "good" comments are ok, the "bad" ones should be as well (as long as it's accurate -- must have the "receipts" as the kids say.) I can appreciate a ballsy tactic on their part and planned to say nothing about it. Then, this happened -- I received an email from the clinician who approved the prescription (not my provider, someone else) and it contained this sentence: "Please note that it is illegal to share, sale [sic], or buy prescription controlled medication." Come again? So the company whose tagline is "[j]udgement-free ADHD treatment made for you" just made a judgment to insinuate, humiliate, offend, and malign the integrity of a patient by calling them a drug abuser or drug dealer or unauthorized drug purchaser all in one fell swoop. What was the predicate for this statement? Was it my very Latino name, I wonder? Because the only thing in my "file" are emails regarding provider scheduling and my missing prescription. Today was the first time I've ever been asked for my ID to purchase a prescription! I have about 2 weeks to consider whether I continue with the service before I'm charged another fee. Signs are pointing to no. That sentence is part of a record in my treatment plan. The humiliation they've caused me today isn't worth the convenience of telemedicine. Update: I just received notification from TrustPilot that Done has flagged my review and they'd like me to submit documentation of my relationship with Done. This is above and beyond. Not only did they only contact me for assistance and request that I remove or change my review, they are now saying the review isn't from a real patient or accurate. They sure have no problem charging me $79 a month for nothing except prescription renewals because I can't get an appointment with a provider. My last 2 appts have been cancelled so I haven't spoken to a provider in literally months and when I try to make an appointment I can't.

I’ve been with done for about three months now and I’ve had a great experience. You can video chat with your dr or message them to ask any questions you want to ask. They’re quick to respond and efficient.