Done.Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · New York, New York
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Mental Health
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4,022 approved reviews, newest moderated first
customer
Never have issues with not being able to get meds on time. Convenient. Nice doctors.
Response from Done.May 31, 2024
Our mission is to empower our patients to reach their full potential. We are proud to be able to provide high-quality services. Thank you so much for taking the time to share!
Jessica H.
I scheduled a phone call with a done care team member because my prescription still hadn't reached my Pharmacy. They then contacted my doctor and my prescription was sent to my Pharmacy that same day. They are always friendly and helpful.
Response from Done.May 31, 2024
Thank you for taking the time to share your thoughts! We are here for our patients every step of the way, from connecting them to top-notch providers to assisting with pharmacy issues, so please don't hesitate to reach out to us for any ways we can improve or help.
Sierra E.
After one month of moderately acceptable service, they started charging my account for absolutely nothing. I was charged successively $29 a total of NINE times before I was able to call my bank to dispute it and put a block on any future charges from Done. I tried first to reach out to the company itself and they only said "We'll look into this." And then proceeded to charge me 4 more times that day. This company is a scam.
Response from Done.May 31, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
customer
Done has been so helpful for me and I could not thank the professionals enough!
Response from Done.May 31, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Jazmin
I’ve been double or triple charged my monthly subscription since I’ve started. There’s no transparency on pay structure and support team is either difficult to get a hold of or unhelpful. Pharmacies aren’t getting paid through Done and have switched to billing patient directly- and I’m STILL getting charged double and triple from Done. Access to my medical records are non existent.
Response from Done.May 31, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. We are so disappointed that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
New U.
Customer service is nonexistent. don't waste your time
Response from Done.May 31, 2024
We are so sorry that your experience does not meet the high level of care that we strive to uphold.We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Doc
I have had a great experience with The Done team. They have delivered on every reasonable expectation and request I have had. ADHD Was not recognized when I was younger and I ended up self medicating into alcoholic rehab. This treatment had been the most effective, positive experience I have had. My mind is a much better place to be. I feel better overall and my wife of 25 years even notices and enjoys the change in me. I can truly recommend the Done team and special thanks to clinician Ashley Falkner. Happy camper here.
Response from Done.May 30, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Dana H.
Done is very prompt with communication and services. I have referred others, and they are very satisfied with their services as well.
Response from Done.May 30, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!