Done.Reviews of donefirst.com

I wish zero stars was an option. This company is BOGUS. I had several different appointments set up that all “conveniently” fell through. Don’t waste your time.

My first appointment was so easy to set up! I’m usually a little nervous about medicine but my provider answered my questions, thoroughly explained everything, and helped me be informed so I could Make my own best choice. I haven’t been able to get a doctor to listen to me about having ADHD so I was Grateful for the time she took to listen to me!

I am overall happy with my service. I had an initial appointment quickly and was started on a prescription shortly after. Since then, I have had no lapse in treatment but I’ve found it very difficult to get any support or answers quickly. I’ve had a 3 month follow up appointment suddenly rescheduled 3 times now. Just makes me think that things are not as organized as they should be at Done.

I’m very disappointed and dissatisfied of dealing with Done company. In the beginning all was going in plan I got next day consultation, got approved for prescription, clinician was nice and sounded professional. Than I got in patient portal message from clinician that I will get prescription next day and can go to pharmacy and get my medication. After I went I found out nothing was for me and I’m not even in the system . I called multiple times to support line . They didn’t answer long time . After 15-20 min of waiting on the line I got a reply and they assured me next day I will get prescription or answer from team what’s going on and they will resolve it fast. It’s been 2 days no reasonable reply of the situation just very strange email that they try to find out why I didn’t get the prescription yet . That’s very unprofessional . Start looking like a scam company and I will never get it and it was all made just to charge a 100$ .

I read through these reviews starting last Friday since I was still waiting on my refill from Done. If you would have asked me last month about these reviews I would have disagreed however here I am waiting for my refill going on 9 days. I also emailed in and received the exact same canned response both times. I guess I need to find another doctor and cancel my membership since I will be charged again in 6 days. I will be requesting my fee from last month back since I can’t even get a response that means something. Good thing it wasn’t important. I don’t know what happened but something did and since there is no communication I find this very unprofessional and frankly negligent on behalf of medical professionals EDIT… so after getting this resolved last month and the doctor responding to my many emails 2 weeks later I am in a new month of waiting. Rx refill was requested 3 days ago and it says it’s being worked on. Today is the day I should be picking up my prescription from the store. I have kept up on all the new reviews since last month and I have to say I am feeling anxious that this problem will continue for me as well. So I will start my count down on how long it takes this month but I will say I am due to be debited on the 1st of July and if things don’t go better I will have to cancel my account but the waiting begins….still no prescription and no response. Refill request was 5 days ago.

I do not recommend anyone sign a membership with these people. You can never get in touch with your Dr. They take payments out of your account 7 days early. Call your medication in 7 days late. You know daily medication that depletes your serotonin level when not taking. They're peddling drugs. Using the drugs to take advantage of their customers after getting them hooked on said drug. They will treat you like complete sh. I asked for a new doctor months ago. After months and months of my medicine being called in a week late. Still have the same piece of sh Dr. Guess what? My medicine was due a week ago and still isn't at the pharmacy. Dr is unreachable. This service is a drug pushing scam. They are not here to help anyone. Oh you're so concerned? Yet another day has come and gone. Nothing has been done. I'm sure you'll "escalate" it for me. Because you know that really helps.

Done has been a nightmare. Initially, they made pairing with a provider very easy, and took the stress of following up with the provider regarding refills out of the equation. It was a fantastic service…..for a moment. For the last 4 refills (out of the six months I’ve utilized Done), I’ve had to make endless phone calls to the only number provided, which goes to a message about high call volumes, followed by a disconnection. The few times I have reached someone, I get a standard “our team will investigate and respond soon.” As of now, my refill was due 16 days ago, and my card was charged the monthly subscription fee 9 days ago. I’ve yet to get a call back from any voicemail, or response via email request. THIS👏🏻IS👏🏻DANGEROUS👏🏻——As an overworked ICU nurse STILL dealing with an active pandemic, alongside the other critical patients we receive, I have to be able to focus and be on my A-game—every minute of every shift. I’m in situations daily that could put not only my license (my livelihood) at risk, but also the lives of the patients I care for——I have to be able to focus. I Also have to trust the provider/service I’m choosing/paying for to meet my own healthcare needs in a timely manner. I am very lucky to have my health, and to only be on ONE prescription drug. It should not be this difficult to manage my ADHD. This is absolutely ridiculous.

I was given an appointment on my only day off, then the NP had to cancel. I can accept that she had an emergency that day, but without asking me Done First randomly assigned another appointment on a day I work 12 hours. When I told them I was working (and in actuality could not walk out of monitoring an anesthetized patient in the middle of a scheduled surgery to facilitate Done First's schedule convenience), my credit card was billed for the appointment that hadn't happened PLUS for a cancelation, $199. This does not sound trustworthy. I am not saying the NP is at fault, but there is a definite problem with there customer service and billing practices.