Done.Reviews of donefirst.com

I started treatment with this company 8 months ago. Everything had been great...until now. They took $79 out of my account May 25th. My prescription ran out June 2nd. It is now June 11th and no refill. I cannot get a response from ANYONE. I take that back...June 9th I received a response from the "refill team" stating my clinician was no longer with the company but they would be forward my information to a different clinician and I would receive my refill. Still nothing!! For a company claiming to help people, they should probably change their mission statement!! I'm done with Done!!

I'm having the same problem as so many others on here. I've been waiting 2 weeks for my prescription. Very hard to reach them, and when they do respond they give vague cookie cutter answers. Finally after many attempts to talk to someone, I was told they don't have doctors in my state at the moment (the ones they had must have quit) And that they were working on getting my prescription. With no sure answer about when I would get it. This is just the most recent problem, on top of several smaller problems in the past. Do not use this service unless its a last resort. Something tells me this company is about to go out of business soon anyways.

Like so many others, I’m stuck without medication with no response and no assistance. This has happened once before, but now it’s 17 days late with not even a single response. This is very frustrating. I was hopeful with this service but have received no help.

Yea, I was always kind of iffy cause it was too good to be true and now after about 3 months, my refill request isn’t being answered and I have not received my script. It’s about 1.5wks late at this point and I can’t get ahold of ANYONE!!. Canceling.

Still no prescription almost a week after it was due for refill. My provider assured me that it would be refilled yesterday but still no medication.

The first month seemed fine, I was finally getting an answer and solution to stuff that plagued me my whole life.... but then the next month - nothing. My prescription day counter reset but I had no refill at the pharmacy. I messaged Done about it, tried to find my doctor, and did not get a reply for 2 weeks. I only received a reply when I emailed a marketing address and then it was a strange and clearly unedited mess telling me that I needed to say I was okay with ScriptX? I said, sure whatever I just want to get the services I've already paid for (I bought the annual membership after the first month) and it's been another two weeks with nothing and no contact. Now I'm using Klarity ADHD and trying to get my money back from Done.

Requested a prescription refill and it was approved by my clinician. The pharmacy says they did not receive authorization. Reached out to them but still haven’t heard back. Three days now. Same story as many others, very responsive upfront but now seems like I’ve been left out to dry.

Same problem as everyone else…unable to get a hold of anyone regarding prescription renewal/refill and no answer from the consultation on the platform. Really frustrated there seems to be non existent customer support! What is the point of using a subscription service if that is the case? Hoping to get this resolved soon but not feeling optimistic since I leave for out of town next week…