Done.Reviews of donefirst.com

I NEED IMMEDIATE ASSISTANCE FROM DONEFIRST. I was switched to a different provider last month, and was asked to schedule an appointment with the provider because it has been 6 months since they last saw me. No big deal, happy to do so. I went to schedule the first appointment, but there was no appointment available until the end of August. I booked the appointment and sent the provider a message to let them know, hoping that, if this was going to be an issue, we could find a different provider or appointment date so that I would not have an issue refilling my prescription. No reply from Donefirst. Today I tried to request a refill and was told I could not until I had my appointment. I absolutely cannot go without my prescription for an entire month. I tried scheduling another appointment. I tried scheduling an appointment with customer service and they are not available until next week. I already tried using the web address from other Donefirst replies on reviews to schedule an urgent call, it isn't working. I need assistance, today. Right now. I know how long it takes for Donefirst to get the prescription to the RX pharmacy and then how long it takes to ship. I need Donefirst to reach out to me immediately, today, to either change my provider to someone who is available for an appointment today or (at the latest) tomorrow or schedule me with my provider today. EDIT: I do not know this request for information is coming from. A telephone call? An email? I just need an appointment to be made for me to talk to a provider today so my prescription can be submitted, or I need my prescription submitted since I have an appointment scheduled for August 25th. I really need to get this handled today so I do not run out of my medication, as I cannot afford for that to happen.

Things were going great, until Done ghosted me. I have submitted a refill request (not changing anything from what I had been prescribed for many months prior) and I got the usual message saying they would review and process it within 3 days. Nothing. I sent a message asking them to process it. Nothing. I have sent multiple more messages. Nothing. I emailed their support team. I have tried contacting them many ways. NOTHING. I never thought I would be ghosted by a medical provider. This is ridiculous.

it was good at first: appointment made, doctor/prescriber assigned, monthly fees charged and scripts were sent to pharmacy on time. last 3 months it was nothing but a sh!!t-show... they started to change my 'prescribers', requesting to hold an appointment with each new medical "professional", and LAST "professional" straight up just dropped me and sent my request to the 'group'? I'm now out of meds, and NO ONE is responding to my questions/requests/inquiries. I will have to file claim with credit card company, and will look for alternative options to get my script... What a shame. Didn't see it coming, to be honest

I was shorted at the pharmacy due to shortages nationwide. I have needed my script refilled coming up on a week now. I messaged my provider a week prior like they told me to and heard nothing back. Messaged them several more times and now it’s been two weeks with no response. I have gone 5 days with no medication.

After reading all the reviews on here, I was confident Done was out of business. I can confirm that as of today, July 20th, 2024, they are still filling prescriptions. I just had mine filled this afternoon. I've been with Done for a couple years now and it's been a rocky ride. The customer service is great, when and IF you can get ahold of a live person. At times that is impossible. Much like the liberal media, it's hard to decipher the truth. The doctors are hit or miss. You either get a great doctor or a terrible one that doesn't respond to you. If you actually need the medication, express your concerns up front and make sure they actually care. If you get the feeling they don't, ask for a new doctor because for the most part, this is a pill farm. For those of us that actually need the medication, it's a life saver. As for the bot responding to all these reviews, pay no attention to it. It is a fully automated machine that repeated cycles through the same messages over and over again. That or they pay some poor soul in India a couple bucks an hour to copy and paste generic responses. I'm fairly certain the responses are generated based on the experience ranking you give.

They keep switching my dcotor without my consent, and they are currently not responding to me when i need them the most.

Worst company ever

Incredibly helpful to me as someone whose ADHD has prevented me from getting help and treatment anywhere else