Done.Reviews of donefirst.com

This site is a complete scam. They do not provide what they advertise. I setup a Zoom appointment and when I waited to get on the call I received a call saying it started and then they disconnected the call. If you try to call the number they provide it claims they missed your call during regular business hours. Taking advantage of people trying to seek help is probably the lowest of the low.

Avoid DoneFirst!!! My PCM couldn’t get me in for an evaluation and referred me to DoneFirst. The front end was good. The evaluation and the initial consultation, however, from that point on, there was zero support and everything was delayed and automated (and not well!). Because, they are a tele-health operation and low cost, they only have a couple of pharmacies they can work with…Those pharmacies, including Costco are at least ONE YEAR backlogged for the medicine (that means one year behind and all the people ahead of you, so, more like TWO YEARS) as of 6 July 2023. The DoneFirst wants you to call the other pharmacies to see if they have the drug…That’s unprofessional and sketchy for any non-medical professional to be calling and asking about the availability of a controlled substance…Then, after you send a message to notify them of the problems getting the prescriptions filled (that they already know about) they inform you it will take up to 3 days to respond. It takes 4 days…and it comes in an automated text message that you cannot do anything but answer the three questions that lead you to the inevitable conclusion that there’s nothing they can do. So, go see a regular doctor and get a real prescription!!! BUYER BEWARE!!!

HORRIBLE COMPANY THEY WILL STEAL YOUR MONEY. Company is located in the phillipines. They are a churn company good luck getting any help if anything they doubled my anxiety today... DEFINITELY STAY AWAY

Overall experience was smooth and easy. Providers are very understanding and are there to help. I will definitely continue my membership.

I have to echo the warning of others. Of course with the initial high fee I was given an apt immediately and promised “unlimited consultations” for the monthly fee moving forward. Yet when I went to request a follow-up (a month later from my initial apt) I was unable to receiving the message “your providers schedule is full please message the support team”. It is now two weeks later after multiple messages and I still do not have an apt (multiple messages told me to schedule on the portal while my providers schedule remained full). In addition, I made a records request weeks ago and have yet to receive them. I completed their required paperwork to receive them (which they acknowledged) with no further response. So now it is difficult for me to even look elsewhere for care because they are withholding my records, which is illegal. I had such high hopes for this company after my initial apt (the provider was wonderful) but unfortunately it turns out this company is just another cash grab and not worth the money. It is dangerous to practice medication management this way and I highly suggest you look somewhere else for care. UPDATE: 7/20/23 The urgent link provided by the Done response (seen below) was the only way I was able to resolve my issue in seeking an apt despite my assigned provider's schedule being marked as "full". I will say that the representative I spoke with was very helpful and did everything she could to resolve the issue swiftly. It just shouldn't have come to that. Since then, I have been informed by my pharmacy (Walgreens) that my medication was flagged in their system due to the new provider's physical address being greater than 50 miles from mine. Again, multiple messages through the portal asking for assistance with this were met with completely useless responses. For example, after my first message relaying what Walgreens told me I received a notification that I had been switched to another provider (now the third in less than 2mos with Done). When I messaged back seeking to confirm that the new provider was located within 50miles of me the response I received was instructing me to make an appointment. Another message repeating my simple question was again met with a response instructing me to make an apt. I again had to use the urgent link to make an apt with a representative to get this question answered. While each of my issues have eventually been resolved, nothing with this company and the platform they are currently using has been simple. I am amending my earlier review to say if you use this company keep the urgent link handy and prepare to be patient.

I was able to get an appointment quickly. The doctor was easy to talk to. The appointment only took about 20 mins. And my prescription was ewafy the same day.

This company does a good job communicating and making sure my goals are met mentally

The experience was simple and straightforward. I was able to talk to a doctor in a few days and modify my prescription to find the right solution for my needs. I would recommend Done to any of my friends.