Dollar TreeReviews of dollartree.com

UPDATE: I changed the review from 4 to 5 stars today, because their customer service is always so good. I've had so many experiences with companies that talk in circles and give the runaround to keep from actually resolving a problem that I'm thrilled that every time I call Dollar Tree it is apparent from the beginning that they are going to help. In resolving this problem, I did have one rude service center work I talked to as I tried to get in touch with the people who were helping me, but when the people who helped me found out about that they were super apologetic and bent over backwards even more than they usually do to get the situation resolved for me. I spoke with a manager named Chantel who was just a blessing in how polite and kind she was as well as how efficient she was in getting the problem resolved. It is now resolved and I'm so happy with the way it was all handled, especially by Chantel. I still wish mail to home orders went more smoothly and I hope someone from Dollar Tree sees this and works on that, but everything else is so good with this company that I can't give them anything less than 5 Stars. ORIGINAL POST: I would love to give them a 5 star review, because I love this store and shop there a lot. It's such a treat to get things for $1, now $1.25, and the quality is good. I see a lot of negative reviews, but in Cincinnati where I live the stores are wonderful and clean and the employees are mostly nice. The only problem I have with them is onling ordering when you have it shipped to your house. If at all possible, I recommend having your online purchases shipped to the store for pick up. I only purchase ship to home when that is the only option I have (some things don't have the option of shipping to store) and when it's something I can't buy in the store that I want enough that I'm willing to take the risk that there will be a big mess to clean up when I choose ship to home. Every time I order ship to home things are packaged horribly and get damaged if they are at all fragile. As one example, last summer I bought a case of glass (not plastic but glass) gnomes and all they did when they shipped them was slap a mailing label on the flimsy display box. When they arrived, they were demolished - all broken into a million pieces. When I called to report this, they were very nice and immediately reimbursed me for the purchase - their customer service has so far been good - but I wanted the merchandise and instead got a headache to clean up. This month, I ordered some of the Valentines Day Dream Chenille Yarn. Even though it wasn't fragile, they again put a mailing label on the display box and the box got ripped up before it got to me and some of the yarn spilled out. In addition, I ordered 2 cases of the yarn and they only sent me 1 - so between the short ship and the damaged box I received less than half of what I paid for. In addition, I never received any of the emails telling me when the yarn was shipped and it continued to show up as In Process when I checked it online. The employee who handled this order not only sent out 1 case when 2 had been ordered, but they didn't update the account to show that it had been mailed and to take the money off hold in my account and actually pay for the items. The person I spoke with to try to get this resolved wanted to refund the money for the second case even though I wanted the second case. She told me that I would have to accept the refund and re-order the item, but it had gone out of stock since I originally ordered it. The warehouse worker who only sent 1 case when I ordered 2 really messed me up as I need both cases to do the project I wanted to do. Then, they discovered the warehouse worker hadn't even released the funds to pay for my items, so they obviously couldn't refund the money - and now I'm sitting here in limbo trying to get the banking issue resolved in a way that assures I only pay for what I actually received (1 case instead of 2). I have no idea how long that will take and have no idea if when the funds are released if they'll release the amount for 2 cases, which will leave me with another mess to clean up since I only received 1 case. My personal feeling is that if it ships to store then there is a store manager checking the order so that there are checks and balances so then it gets to you correctly, but I feel like the warehouse workers know there are no checks and balances if it mails to your home so they are extremely careless. I've never had an order shipped to my home that didn't end up being a big problem I had to resolve. If Dollar Tree 1) cleaned up their ship to home so that things were packaged properly for safe mailing as well as updated in the computer correctly, and 2) mail out missing items rather than refunding and making you order again - then I'd give them a 5 star plus rating as I'm pleased with everything except their mail to home option when you order online.

Beware of making online orders from Dollar Tree. From my recent experience I discovered that Dollar Tree has no method in place for tracking the delivery of an order for pickup at a store in your location. Yes, after placing an order on January 17, 2023, I finally received notification for pickup on February 6, 2023 (14 business days later). When I arrived at the store, the manager informed me my order did not come in and there was no way of knowing where it was and the procedure is to call the 877 number, tell them the order did not come in, they will call the manager for verification and refund my money 3-5 business days later! 🧐 No concern that the product I’ve been waiting for is at another store, according to this manager, this is how it works. My reflection of the situation: What a nice legal scam. Dollar Tree gets the benefit of holding the money of countless consumers for an extended amount of time thus earning interest on money they don’t have to give anything for, and then Dollar Tree takes more time (as do most businesses) in refunding, because each day earns more interest right? And that’s it! Consumer gets nothing, Dollar Tree (which as you know is as high as $5 now) makes a killing with no effort! It’s all about greed. Online orders from Dollar Tree, proceed at your own risk.

I called Dollar Tree close to my home (E Sunset & Tenny, Waukesha) to ask about returning an item purchased at Dollar Tree in Brookfield. Corey stated yes, bring item in. When I went into the store Corey was very rude and stated would not give money or gift card and had to choose item then and there with the exact value to return this item. DO NOT visit this store. Not only is the customer service bad but the store is extremely dirty, disorganized and messy.

ON FEB 4 2203 I entered your store #1579 wintergarden florida U.S.A.. I had chance to pick up the last green basket at the door. It was filthy and had a broken handle. The store was packed with people shopping. I quickly found the items I required and made my way to the payment lines. There were three registers open. I chose the shortest line. When I reached the cashier she informed me that this line was for card members only. She had neglected to post a sign informing of that purpose. I informed her that I had wasted much on the line and that there was no sign posted and asked to speak with management. She informed me that she was the manager. Her name tag said her name was Maria. I made my way to the adjacent line and waited to pay and make my egress. When I made my way to the final customer to be processed before myself Maria appeared at that register and said that the customer preceding me was the last person before the line was to be closed. I informed Maria again that the information of the line closure was not posted, then told her that I would be contacting the corporate office if she detained me further. She insisted that I had to move to the final line that was at this point very very long. I made my way to the end of that line and waited the half hour or better before I could leave the store. I am sorry but your management at this store requires some work. Next week I will attend another dollar tree store. This will require another stop and in my eyes a waste of my valuable time. I would make some suggestions but whatever they be they would be ignored. Maria obviously believed that it was best for me to be detained just to prove she retained all of the power, after all she was the manager. My obligation to Maria is now complete. I have contacted the Dollar tree to post a complaint. Maybe something will come of it.

I went to this store #5854 they are usually friendly but yesterday I bought a cleaning brush and a stick that fits these items are sold separately and I was going to buy another extra stick for another brush that I had bought in this same store but when I bought it they did not have extra sticks one of the employees told me that I could not buy the stick by itself even though they are sold separately so I think this is illegal you cannot force customers to buy what You as an employee would like to which I responded why? What if it was a new policy and she told me that because only the stick were sold very quickly and the accessories were kept, then she went inside and another employee who heard told me very disconcerted that she had never heard this before because the items are sold for Separately, I tried to call the number to make my complaint and they do not answer because of this I decided to put my complaint here I hope to receive an answer. I clarify that I was not the only customer who is employed and said the same thing and there is a witness to what I am exposing now !!! !!! This is my recib!!!!

Your company raised prices and shortened items in the package. Example the dog snack had 8 now they have 5 to 6. Same with most items. You shorten the amounts and went up 25 cents. You rich are squeezing the poor to choose to starve or pay rent. Your company is as bad as Walmart!!!

Dollar Tree on N Wickham Rd, Melbourne FL (in the Goodwill shopping plaza): the manager- older guy with short gray hair and a permanent scowl- followed me around the store conspicuously the entire time I was in there, giving me dirty looks and an attitude like he thought I was some kind of scumbag and clearly assumed I was trying to steal. I had only been in there once or twice previously, at which time I did not steal anything, so it was a bit bizarre. He was huffing and puffing like he was actually pissed and clearly wanted me out of there, but he didn't say anything until I was leaving. I wasn't even going to buy anything because of the situation but I had to get a little bit of dog food so I put down the other stuff I had and checked out, I even said something to the cashier about it and she appeared to be aware he was acting that way for no good reason and to be sympathetic to me, giving him a disapproving glare. The guy immediately went over to the couple items I didn't buy that I'd left on a shelf up front, and said in a real nasty tone said "you're not getting this stuff?" "No, sorry" I said, looking directly at him but it was clear he didn't want to look me in the eye, and he made a sound as if to say I was just a total b**** for it and walked away. Not the kind of customer service I'm used to providing or getting, that's for sure. Way over the top. Besides now that they are $1.25 Tree (doesn't have the same ring), the prices aren't even that good for the crap you get and I sure don't plan on giving them my patronage again. 0 stars!

I used an oven mitt from here for the first time, and upon contact with heat ( exactly 350 degrees Fahrenheit), the mitt exploded! Fabric is melted/burned onto my oven rack and tray, and my hand is mildly burned. I have never experienced this before with any oven mitt. This item is dangerous and if anyone reads this, please don't use these oven mitts!