I’ve shopped at the Red River Dollar Tree location several times since it opened. I like the convenience and cheap prices and I can find some products that I am looking for. The lady that manages seems to be congenial, but an employee that works there is not friendly at all, not towards me anyway. I did my best to be friendly towards her, but she did not smile-nothing. I’m considering not shopping there anymore because of that. I mean she doesn’t have to be chipper and have rainbows shooting out from her ***, but just a little bit of friendliness or congeniality would be nice. Also don’t shop at the Dollar General Market for the same reason. I’ll travel further to get better customer service.
JB
Jimmie B.
A friend and myself went to dollar tree…
A friend and myself went to dollar tree close to where I live ok and everything was good until we check out. I sperated my things and my friend did as well. I told the cashier 2 times not one but two this stuff is separate from this stuff. So it was like she was deaf she rang it all up together but some the stuff I need separate was for the neighbor. It's not even the fact she rang it up together it's the fact that I told her 2 x and my friend said a 3rd time. So I get my bags get to the door and said in loud voice this has been the worst dollar tre experience I've ever had. With that I went to the car. Next thing I know I'm trying to leave and there is a sherrif car behind me blocking me in. He said he got a call about 2 ladies that were intoxicated threatening employees . I busted out laughing I said your joking right he said no I'm serious he said I knew when you started talking to me neither one of you were intoxicated . So needless to say I don't go in that dollar tree unless it's a must.
AC
Ayad C.
I have $1353 in my account.They told me…
I have $1353 in my account.They told me I had to complete the three official tasks, and I did. I sent them a screenshot of all the tasks successfully completed. The mov ney is in my account, which is withdrawable.
But I'm having difficulty withdrawing this amount. When I contacted their support, they told me there's still one more task to complete.How is it possible that their platform confirms I have passed all three official tasks? Also, my account number is blocked. I have all the evidence to support my claim. This platform is called Dollar Tree.
TS
Thrift S.
Horrible
Horrible, DT charges tax on non table items. Management was RUDE when this was mentioned, we had an item we wanted to buy, they said NO, grabbed it from our hands and said I cannot sell it to you. Like WTH DT.
JL
John L.
I am writing to express my extreme…
I am writing to express my extreme disappointment with the unacceptable customer service I experienced at your Clay Street location in Vicksburg, Mississippi.
Upon approaching the register, the cashier returned to her station displaying an extremely unpleasant and unwelcoming attitude. There was no greeting, no acknowledgment, and absolutely no effort to provide even the most basic level of customer service.
I noticed a sign near the credit card machine stating that bags were unavailable. Since I had purchased several items, I politely asked whether bags were available so I could determine if I needed to retrieve one from my vehicle. I had to ask this simple question three times before receiving a response. When the cashier finally answered, she rudely stated, "We got bags." When I explained that I was only asking because of the posted sign, she responded with the same unpleasant attitude, stating that they had received bags that morning.
Throughout the transaction, her demeanor remained unnecessarily hostile and unprofessional. She simply announced my total without any courtesy or acknowledgment. I also witnessed her displaying the same disrespectful behavior toward another customer who attempted to ask a question.
At the conclusion of my purchase, she abruptly asked whether I wanted my receipt. By that point, I was completely disgusted with the entire experience.
What concerns me most is the apparent lack of customer service training, professionalism, and accountability at this location. Customers should never feel uncomfortable, disrespected, or unwelcome simply because they choose to spend their hard-earned money at your establishment.
I understand that employees have difficult days. However, personal frustrations should never be taken out on customers. A simple greeting, respectful communication, and basic courtesy are not unreasonable expectations. They are fundamental responsibilities of anyone working in customer service.
As a paying customer, I should not have to repeatedly ask a simple question, tolerate an employee's hostility, or feel as though my presence is an inconvenience.
Dollar General's management and corporate leadership should seriously evaluate the customer service training, hiring practices, and supervision at this location. Employees represent your company's reputation, and behavior like this reflects poorly on the entire organization.
Vicksburg is a community where customers have other shopping options, and experiences like mine are exactly how businesses lose loyal customers. I remained respectful throughout the encounter, but I can assure you that not every customer would have handled this situation with the same patience.
Because of this experience, I have decided that I will not return to this location. I refuse to spend my money at an establishment where customers are treated with such blatant disrespect.
I am requesting that this complaint be forwarded to the appropriate district manager and corporate leadership for review. I sincerely hope that corrective action is taken, including appropriate customer service training and accountability, to prevent other customers from experiencing this same treatment.
Customer service is not just about ringing up merchandise. It is about treating people with dignity, professionalism, and respect. Unfortunately, this employee demonstrated none of those qualities during my visit.
This experience was completely unacceptable, and I expect Dollar General to take customer complaints like this seriously.
LF
Lydia F.
I still like $Tree
I shopped today at the store at 1433 Valinda Av, La Puente. Found the diabetic sox, cetirizine, giant wall calendar i needed at a good price. I hav 3 $Tree stores fairly close & have not had any negative experiences in any of them. I have noticed that sometimes they seem a little understaffed but manage. The stores are generally clean & well organized.
SO
Sosa O.
Surtido
Falta que las surtan más
CA
Calista
The pricing is confusing if not labeled properly
I think you should change the name of the store to The Jefferson's because you all are moving on up. I know as a consumer the price of every item should be displayed around the items. Please remove the $1.25 price from around items that are not $1.25.