Dolce VitaReviews of dolcevita.com

I ordered a pair of boots on October 11,2024. They gave me an order number and that was all. On October 22,2024 I called and they said they were having issues in their warehouse but my order would ship out within 24 hours. On October 23,2024 my order hadn't shipped so I requested it be cancelled. The gentleman said they couldn't do that but they could put in a request. I emailed a cancellation request. I requested a refund via their chat and called three times throughout the day asking for a cancellation. My order was finally cancelled. I was refunded minus $11.15 for shipping and restocking. I called them on today (October 24,2024) I told them I wasn't accepting a partial refund as they never shipped so THERE ARE NO SHIPPING COSTS INCURRED. I politely told the gentleman I was recording the call and they would refund my $11.15 or I would promptly report fraud to my credit card and sue them. He assured me my refund would be processed immediately. DO NOT SHOP HERE IT IS A HORRIBLE EXPERIENCE AND THEY TRY TO KEEP YOUR MONEY WITHOUT EVEN FULFILLING YOUR ODRDER

I ordered 2 pairs of shoes on ,, October 8 and they have yet to ship. I have reached out to customer service twice and got a response right away but still they have not shipped. Even more aggravating are the constant emails I get advertising more shoes.

Fantastic place to dine in with the kids. All fillets steak meals was cooked to perfection and all staff was superb and went all out to make my sons birthday was special. Great place and will definitely will eat their for many more years to come.

Their fulfillment and shipping practices are trash. I ordered 2 pairs of shoes before a trip and they took forever to leave the warehouse and get picked up by FedEx. It took 5 days for FedEx to even pick up the package in California to be shipped to Florida. I think their standard shipping says delivery in 3-7 business days -__- One of the shoes got to me before the other and it was the completely wrong shoe. I called customer service and they were going to send me the correct shoe with 2 day shipping. It's been 2 days and a label hasn't even been created...The other shoe is still in transit somewhere. Needless to say these shoes will not be here before my trip. So order as long as you don't care how long it takes to get to you...

Placed an order on 9/21/24, website noted most orders ship within 2 business days. After 5 business days, I still had not received a shipping confirmation and contacted customer service. I did receive a prompt response from customer service noting it may be a few more days and to be patient. Next day, I received a notice a label had been created. After a few more days, the shipment had still not been picked up by FedEx. I reached out to customer service, again receiving a prompt response telling me FedEx doesn't scan all of their packages and to just be patient. After waiting another day or so, the package still had not been scanned by FedEx. I reached out to customer service again asking to cancel my order as I had zero faith it would be shipped. They told me they couldn't cancel the order at that point. I replied saying I would file a dispute on my credit card as it had been over 2 full business weeks since the order was placed. Filed the dispute - magically, the order was picked up the next day by FedEx....made it halfway to my shipping location before Dolce Vita had it sent back to them so they could have cancelled the order had it actually shipped. Will never order from them again, worst online ordering experience I've ever had.

Placed an order on 9/23/2024. I haven't received any information since then. Reach out to customer service on 10/6/24 and got a response that day telling me that the issue would be escalated. As of today 10/8/24 I have not received any information from the company regarding my order. In total I have sent 4 email with no response and attempted to chat on the website with no response. Hands down the worst customer service experience ever. I will be calling in attempts to escalate the issue.

ATROCIOUS customer service. I got a return approved and then ended up in the hospital and missed the window to print it and get it in the mail. I reached out explaining my situation and NOTHING. I've bought 6 pairs of shoes from them and I can guarantee you I will NEVER buy again after this.

They charged my credit card twice and refused to refund me for both times because I returned the shoes. I had to call my credit card company to report as fraud. Don’t order online from their direct store.