Dolce VitaReviews of dolcevita.com

I ordered a handbag on the website. I received a pair of boots. Customer service let me know that to receive my refund I would need to return the boots first to a fed ex. They sent me the incorrect item and now have my $ until I go to a physical fed ex location to return the incorrect item. Of course I understand the need to return the item but they were unwilling to budge on the refund. Nor arrange a Fed ex pickup. Customer service rep was dismissive and unwilling to help me. I pointed it as a mistake on their part they should try to assist me. She said there was nothing she could do.

¡Zapatos buenos! Está marca me encanta.

Total rip off. Never again! Intentionally barely disclosed these defective, painful shoes were not returnable. Most online shoe companies are top notch customer care and service. Stay clear of these sneaking ways to unload problem Products. Done with is company, even in retail stores. Taking advantage of people for your greed! I’m a senior and shame on you!!

I have made two attempts to purchase from Dolce Vita, both times I did not receive the shoes. I am still waiting for the warehouse to refund my second shoe. It has been almost two months. Every time I call, they inform me the warehouse is relocating and they have to wait for the warehouse to release the funds for me to recieve a refund. The customer service is HORRIBLE. To bad, I was looking forward to wearing what looked like quality shoes. Hopefully, everyone elses experience is better.

I ordered a pair of kitten heels 2 months prior to my wedding (thinking it was ample time). I placed the order on 10/23. I reached out 2 weeks later since I did not receive a shipping update. The reply stated that it *might* be shipped out by eod. After waiting another 2 weeks, I reached out again and they said it was tagged as "unfulfillable"... I tried to be patience with them, but with my wedding fast approaching, I am scrambling to find adequate shoes So disappointed in the brand and how it was handled

I wish I saw these reviews first. You can simply buy their shoes if you want them from Nordstrom with good customer service. My shoe was manufactured in a defective manner. The buckle is reversed so it can’t buckle. They said too late for return! I’ve never heard of such a thing.

I placed a couple of orders last year and had no issues, but now I have an order from almost three weeks ago that hasn't been fulfilled. I had to reach out to them myself to find out what was happening. They claim they have a backlog of orders and say it will be shipped out soon, but it's been almost another week and nothing has changed. They should have canceled the order if they couldn't fulfill it. I don't know what's going on but don't place an order with them. Update 11/14: They did finally ship my order and its supposed to be delivered tomorrow. The order was delivered and I havent had any issues since. All the wide shoes have fit.

Ordered on October 12th for my wedding in late November and never received a shipping confirmation or my order. Emailed customer service on October 28th and again on November 8th with no response. I was charged $500+ with no order delivered and no response. I finally got ahold of them on the phone and they told me 3 of my items had shipped this morning, but they have no shipping information to share with me. Have loved this brand for so many years and am really disappointed now.