Doctor On DemandReviews of doctorondemand.com

I would give 0 star review but not an option Terrible! Was mid appt when it went it dropped then went to survey questions. Called cust service to get reconnected with provider only to be told i was prescribed 3 meds, but they couldn’t contact provider that prescribed. If i wanted more info i would have to pay another $99 to not only finish appt but what the meds i was just prescribed did etc. They should be ashamed

Booked appointment for my son's earache. They charged me the fee then told me they can't help us unless we have a separate piece of medical equipment for them to view his ear digitally. Said if I had "checked the fine print," I would have seen that I needed the equipment. Total BS. Wonder how much money they make this way. Other telemedicine does not require equipment. Wish I had called TelaDoc first.

Awful. Completely inept medical professional . I repeatedly asked for a qualified medical professional. Won't use again.

I went through the process to set up an appointment through the app, It said my appointment was in 60 minutes. I waited over 2 hours, called "customer service" basically got blown off and told I didn't have an appointment despite it saying on my app I had an appointment and a charge was made to my account. It was 10 pm when I made the appointment. I was told after waiting over 2 hours online and an hour trying to sort it out with so called "customer service" that a supervisor would call me back tomorrow and there wasn't any appointments available. So much for "On Demand" and "24/7" Don't bother using them they will just stress you out.

I do not feel I was adequately treated. When I joined the session, the providers camera was not on, I had to specifically request that she turn her camera on. I explained my symptoms and was told that I have a cold and take Tylenol and day quill. I have already been doing this and my symptoms are getting worse. I explained that these exact symptoms happened to me 6 months ago and I was diagnosed with a sinus infection and given a prescription. The practitioner said this is not a sinus infection and that it's just a cold. I'm 31 years old, I know the difference. I told the practitioner I felt as though I wasn't being listened to and she said if they gave out antibiotics to everyone who felt this way they wouldn't have any. I am incredibly disappointed with this service. I chose DoD because I had good experiences in the past, though it's' been a while. I would like a refund as I feel my concerns were not addressed and now I need to go see another provider.

I was using Doctor on Demand for online counseling. I received an email on 2/17 that my therapist would not be available starting 2/7, so I contacted them via chat (the only contact option) to ask about my upcoming appointment, and what it means that they're 'unavailable'. They responded that my appointment had not been canceled, and directed me to a phone number to call for scheduling issues, but did not respond to repeated questions on what it means that my therapist is unavailable. During my appointment, I mentioned this to my therapist; they get frustrated that DoD has disseminated an unclear message to her clients, and tells me that even though they have been with DoD for a year, suddenly DoD doesn't like the type of license she has, and has told them that their going to be let go, but given them no timeline. My therapist could not therefore give me a timeline on how long she would be allowed to continue seeing me, but they anticipated, since DoD had talked to them about continuity of care, that DoD would give them a final timeline that would allow them to have at least one wrap up appointment with each client, to help them figure out how to move forward with care. Less than a week later, my follow up appointment has been canceled, with no communication from DoD on what that means. When I went to the DoD website, my therapist is still listed on the website, but with no availability; under the calendar in small writing is a notice that appointment availability is always variable, and I can check back later to see if there's more availability. DoD has at no point communicated that my therapist will be leaving, or that I can no longer see them through DoD. This is incredibly frustrating, as someone who is in the middle of working through traumatic events I really would prefer not to start over. Additionally, the DoD platform is just very poor. There is no ability to message your care team, there is no place for your care team to message you, or any way for them to provide after-visit summaries. This is abysmal patient care.

Pathetic. waste of time.

I have paid $48 for a renew prescription a week Ago no phone call yet from doc I have left emails , voice messages , you can’t get through on the phone all day it’s busy Are they stealing ppls money ? I’m thinking going to the board or higher as that’s disgusting customer service and stealing pls money No one reply’s to emails or messages