Doctor On DemandReviews of doctorondemand.com

Requested a Preventative Care checkup and was told the $150 service (for 15 minutes of time) would be free. The doctor was fine, spent the first 4 minutes or so doing things on the computer, ordered annual bloodwork for me, and ended the call at exactly 15 minutes to get to the next one on time. I then received a bill for $66. So much for free! I messaged about this charge, the response was to talk to my insurance and the "chat has been closed". They purport to talk to my insurance when they say their service will be fully covered. But when that information is false, it is on me.

After insurance this comes out at $100 per hour to talk to a doctor over the phone. Then they cancelled my appointment a few hours before the appointment but said I would have to pay $30 if I cancelled, sooooo I am expecting my $30.

I’d give 0 if the option was available, I made my wife to use this horrible service because they’re recommended by my office for convenience, rather than being seen by MD, a NP showed up and prescribed medication without clear instructions to the pharmacy, attempt to get clarification from the NP proved abortive. Several calls to patient services, proved unhelpful as they wanted my wife to see someone else and pay afresh, what’s wrong with you folks? This has a tinge of fraud.

Doctor on Demand was excellent!! I had a boil and it was really infected. I waited 5 minutes for a doctor and the antibiotic was called into my pharmacy during our 5-minute visit. Definitely using them again!!

Do not use Doctors

I can't reccommend against Doctor on Demand enough. Find a different provider. I was seen for mental health concerns. I found my doctors to be competent but it wasn't until I changed providers did I realize that the doctors at doctor on demand are really pretty mediocre. And don't even get me started on working with their support. I need detailed receipts for my visits last year and have gotten only about a third of them and the only way I got those is to wait an hour on a call to have them send me a message with some of the receipts I needed. Still haven't gotten the rest. I guess I'll need to wait on the phone for another hour or more.

I threw out my back for the first time and er is 45mins away. I could barely walk, it was that severe so I could only imagine getting in and out of the car, enduring 45 min ride,hours of waiting to be seen and 45mins back. I also have no ins and $99 is very reasonable.I never tried this service but I was desperate. Brittney Addis, FNP that I spoke to was wonderful, very patient with me and I didn't feel rushed . I explained how it happened with muscle tightening up, twisting to do something and then feeling a pop with immediate shooting pains in my spine and bad muscle spasms. she explained why I felt it in my spine and how the muscle is attached. She also ask if I had any numbness in my groin,any tingling in legs etc,to rule out something worse, and said if i experience any of these symptoms to go er immediately. She prescribed me flexeril, prednisone and a doctors note for work. said meds should work quickly. fast forward to tonight; spasms stopped with meds and pain is already 50% better after only 1 dose of prednisone and lots of heating pad time.

I had a flu but I though it was a work related accident, however that was ruled out by the ER doctors. So I simply wanted treatment for my remaning flu symptoms after 10 days. I don't have a pcp so I thought oh telehealth great! The horrible urgent care doctor who saw me there (provider Katy Robertson) listened to all of my story, heard work accident and absolutely refused to treat me in anyway. So I asked for a refund and she said no refunds ma'am, I "educated" you. Oh the nerves!!!! They are not doctors, they are incompetent greedy people. She could have rejected my appointment in the first place since I explained this in my chart. But no, she was interested in the money. The customer service on the phone immediately agreed to refund me and 5 days later, they changed their minds on this. Really a nightmare, I am disputing with my bank