Doctor On DemandReviews of doctorondemand.com

Predatory! Avoid at all costs! Their website was down and kept kicking me out. Contacted customer service right at the time of my appointment - they responded hours later. Was told that I missed the appointment and was charged $200. Refuted it, refund denied, escalated it, refund denied.

I have gone through three providers on this app due to unreliability. With this group, it is fine for providers to cancel and no-show on their patients. This happened to me so many times that I lost count. I would also logon to my appointment to find it was cancelled and they gave me NO notification whatsoever. Their website and app are glitchy and temperamental. Eight weeks ago, I never got notification that my provider was ready on the website. I started looking for my appointment to join the call and it was nowhere to be found. Then I got a notification that I was charged $202 for a "no show" fee. I texted my provider that I was trying to logon. She told me to contact "customer care" to reverse the erroneous charge. They have repeatedly refused to correct the error. Customer service says they authorize providers to cancel or no show an appointment even just a few minutes past the appointment time. It is a total double standard. This is a shakedown and I am sure I am not the only one this has happened to. I sadly will be ending treatment with my therapist today, whom I like, because of this company's predatory billing practices, unreliable platform, completely uncaring customer service, and some flaky providers. BEWARE!

Shitty doctors and piss poor service. All she dud was tell me to go to an urgent care.

If I could give zero stars, I would. My therapist was amazing—this is about the company. Ever since Doctor on Demand became Included Health, they’ve turned into a corporate scam. I was told I wouldn’t be charged for a missed session, yet months later they billed me and denied my appeal with false claims. As a single mom working two jobs, the stress they’ve caused is unacceptable. They care more about money than patients. I’ve deleted the app and removed my billing info. Hopefully, enough honest reviews bring accountability—because what they’re doing isn’t right.

I made an appointment. It was no charge through my company. I forgot I had an appointment the next day so I needed to reschedule my appointment. There were no available appointments so I had to cancel my appointment. They charged me $129. I tried to dispute the charges but they wouldn’t respond to me or PayPal. Never NEVER again!!

I’ve always had issues with doctor on demand but my last couple of experiences were my last straw. Not only will they not prescribe my birth control all of a sudden but they also have incredibly unprofessional, smacking on gum nurses and If you inquire about reporting any of their nurses they will NOT reply or help you in anyway. I’ve now waited over a week to have my concerns addressed which has lead me to leave this review. Awful service with even worse “doctors”. You get in quick with their staff because their staff can’t find better work it seems. Not surprised since “dr” phil founded it. Deleting the app and never looking back. Not worth it. ETA: It says a lot by all of these 1 star reviews they ignore and don’t reply to.

I had an appointment at 10:00. At 10:05 they billed me $200 dollars for a “missed appointment”. I was on the toilet. Do not make an appointment with them! If you are late for any reason other than dying or being in the hospital, they will charge you. They want “documentation”? Wtf?!

TERRIBLE! I've been dealing with billing from services that were supposed to be covered by my health insurance for nearly a year, I've called more times about the outstanding bill than I can remember. The therapist I saw was highly unskilled - she did not look at me directly (when I asked, she said she was looking at another computer screen taking notes), she also interjected with her personal experiences.