Doctor On DemandReviews of doctorondemand.com

The website says “ Every Therapist retains the right to authorize an emotional animal support letter, it is left to their medical judgment in each case.”-so this is not true! I tried to talk with two different professionals and they both said they are not allowed to provide ESA letters. Was charged $60 - refund request was rejected.

Missed a therapy appointment by 5 minutes due to a plumbing emergency. I received an email I would be charged. I called customer service, they said a fee of $135-$199 will be automatically charged for missing the appointment. They said they could dispute it but there is no guarantee I would receive funds back. Highly poor experience.

I thought I'd be meeting with a doctor since this company is called "Doctor on Demand" but instead, I met with a nurse, Miranda Usongo. While the visit only lasted about 5 minutes, Miranda Usongo was unbelievably rude and unhelpful and advised me to go to an urgent care for my non-urgent issue. Um, I thought my visit was an urgent care?? Had she read my intake notes prior to the meeting, she could have declined the meeting more professionally instead of charging me $54 to tell me this in such a dismissive way.

Unprofessional providers, they lie and won’t help easy issues.

After using dr on demand 3 x over 2 years and had reasonable care. Today I attempted an appointment and after waiting 2 hours , i hung up and tried again to no avail. I called customer service and spoke to a nice gentleman that was not able to understood through his very heavy accent but managed to find out it has a different name and they don’t take medicare. There is no information on their website. Poor poor response. Will never try again . Beware do not use this company

I keep scheduling the doctor visits for different times & he keeps changing them on me by 15 minutes so I miss them. Terrible service.

Years ago this was a good platform with real doctors but now it has gone downhill. They overcharge and deny overpayments even after insurance has paid despite proof via EOB and credit card receipt. The influx of nurse practitioners (no shade to them. They have their place.) I’m speaking on this platform rarely listen and just recommend OTC remedies that I could have Googled myself. Billing is a mess and they do not track payments except if you owe them. If you don’t owe them, good luck getting your money back. Lucky for me, I got my money back, but it wasn’t through them. It was through a formal dispute process over 7 months later and I’m still in the process of suing them. This company is money hungry. You have been warned.

That was a waste of time. It kept saying 20 to 30 minutes hold time yet I waited for hours and never saw anybody.