Doctor On DemandReviews of doctorondemand.com

Wow, live and learn - my experience was exactly as the other complaints on this site. I was hoping to save a trip - nope! Yikes, stay away from this site.

Dr. Suzanne Kersbergen, DO Literally was reviewing my chart.. and opted out of seeing me(literally said it was disconnected!) all I was trying to be seen for was a sinus infection. I would go to a local walking if this is how they treat people. I sat there and watched her “review” my chart for 15 minutes then hang up! Insane! I’m still pretty horrified.

Do NOT sign up and waste your money. The doctor I saw was rude and acted as if I was bothering her by even having an appointment. The "appointment" if you want to call it that lasted for 2 minutes at absolute most. There was no information given and after I agreed for them to take my money there was zero help to me whatsoever and the call was ended. I filed to get my money back and was told that there is nothing they can do and the appointment was "appropriate". This site is a TOTAL SCAM. I wish I would have looked at the reviews before signing up.

My booking experience was a data collection waste of time. The doctor got on and simultaneously got off and that was it no apologies no explanations. This isn’t the early 2000 where apps are new but they try to pretend like it was a connection issue the virtual assistant was so smooth with collecting all of my data but the non-live chat keeps dying as well. It’s all a fallacy.

They overcharged me and have still not refunded me, even though they said they made a mistake. Been almost a year

DO NOT GO THROUGH DR ON DEMAND I had to pay upfront $100 per visit. It was not explained nor specified that this wouldn't cover the full cost of the visit. These appointments were solely to refill my prescription, which they require you to do monthly. So I was basically paying $100 per month to get a prescription re-filled. The appointments were less than 5 minutes and these people hand out prescriptions like candy. I went back in to check what I owed for the appointments and it's now telling me I owe $2,365.30 for each appointment. It doesn't specify why or for what visit. I've had to go through 3 different phone numbers to even get an answer. I'm actually appalled.

I scheduled an appointment several weeks ahead. On the day of the visit, I joined the call and as the therapist was joining, we were disconnected. I tried to log back in but it showed the visit was completed. I called customer service and said they couldn't do anything about it. I din't receive a message or text saying that they were sorry and had to cancel. This was absurd, I waited 1 month for this visit only to have it cancelled and to feel that customer service couldn't do anything!!

I am writing to express my strong dissatisfaction with a recent experience using the doctorondemand.com service, which I do not recommend. I attempted to join a scheduled doctor's visit but was locked out of the call. Despite this technical failure, my card was charged for the visit. When I reached out for help online, I received an unhelpful automated response. Upon calling and speaking with a representative, I was informed that they found no technical issues and that I would still be charged a $30 late fee. This indicates a very poor standard of customer service and a lack of concern for the customer experience. Furthermore, a representative from doctorondemand.com explicitly promised me a refund, yet this promise was not honored. This overall experience—being charged for a service I could not access, the lack of support, and the refusal to issue a promised refund—leads me to believe that your company provides very poor service. I would strongly advise you never to use their services unless you want to be ripped off.