Discover Financial ServicesReviews of discover.com

In my experience, after fraudulent charges appeared for subscription services – a recent fraud tactic (think Netflix, HBO, LinkedIn, etc.), Discover has struggled to rectify the situation properly. Requiring many phone calls and a lot of back and forth. They mentioned criminals try a few smaller charges to see if they go through – subscription sign-ups of any kind are used because the criminal can remain completely anonymous. Tends to go like this: 1. Notice fraud charge(s) on your account. 2. Phone to alert Discover, contest the charges, cancel the card, get a new one in the mail. Fine, this makes sense. 3. Temporary credits issued. 4. Weeks elapse. 5. Temp credits are withdrawn. 6. Then a "courtesy" credit is supposed to be issued to end a fraud charge. It's insulting they call it a "courtesy" when they advertise that users are never on the hook for fraud charges. It's not a courtesy when you are doing what you advertise. Don't act like you're doing me a favor – I do you a favor by using your services. 7. BIG PROBLEM HERE – a fraudster tried to test the card number by signing up for some recurring things online, a LinkedIn subscription of some sort was one example. EVEN AFTER THE CARD WAS CANCELLED, that charge kept occurring! Discover explained that recurring charges continue to happen even after a card is cancelled. Unbelievable. More headache from that. Once a card is cancelled, it should be unusable, but that is not the case. 8. Back and forth for months, credits, credits rescinded, waiting for proper adjustment to zero out all fraud charges. I'll continue to monitor until everything is completely corrected. But I would not recommend the Discover Card due to their inability to quickly and efficiently rectify fraud events and fully cancel compromised cards from all future charges.

I have a pretty high balance. I've never missed a payment but my balance barely seemed to get much lower so I called them to see if lowering my interest rate was an option. Apparently, my interest rate was already lowered by 2%. She said that they check on the accounts periodically. I wish I got her name to give her credit for this review but completely forgot to ask. Although she wasn't able to lower it any further at this time, she voluntarily gave me some tips on how to lower my balance. She was such a sweetheart and took her time to explain how the billing cycle works and what the APR means beyond just that it stands for Annual Purchase Rate. If I didn't understand, she broke it down for me until I did. She changed my life. Discover has never failed me. I always get the best customer service and this experience has been amazing. THANK YOU SO MUCH!

I have been a Discover IT Credit Card Holder for some time now. I've never missed a payment and have always paid more then my minimum payment due. I recently sent Discover a $800 payment for the month of March. To my unknown, without a letter or any notice whatsoever, Discover reduced my credit limit. After making the $800 payment to Discover, they lowered my available credit by the same $800. Shouldn't I be rewarded for making a large payment instead of getting revoked the available funds? This is beyond unethical especially right now during the Corona Virus Pandemic. Most people are in a time of need right now and Discover has shown its true colors.

They should not exist and are getting a bad rep for preying on people who dont have a lot to give them. Taking advantage of vulnerable consumers who are in need, and especially during a pandemic. They are sick and foul for this.

Discover credit card company sent out an email stating if there’s anything they can do for their consumers during this time of crisis please contact. Me thinking that they were being sympathetic and worried about their consumers, I called to see about lowering my interest-rate just for a little while until things got back to normal and they flatly refused, no sympathy here. I figured out they only sent the emails out hoping people wouldn’t respond. Customer service is a joke, looks like I’m dealing with a two- faced company. Not impressed at all.

I was supposed to get a new debit card in January since my old one was expiring. It ended up getting lost somewhere (likely due to moving). I called Discover and they offered to next day me a card (would have been totally happy with normal shipping). On the other hand, their website is super slow. Mobile app is o.k. and probably slightly above average for a banking app.

I love Discover Bank. The customer service has always been great and Love my cards.

I should have given 0 star if possible... One of the worst bank.. Trying to earn interest on customer money... Pathetic