Discover Financial ServicesReviews of discover.com

Very poor customer service and even though they are online bank, their customer support is very poor. It takes 2 weeks to get a document sent to you because they don't have a physical location. Then the document will come with errors and it will take another two weeks to correct and receive another one. The customer service specialists are unhelpful and absolutely unwilling to listen patiently and try to understand your request before offering an on slew of polite placative statements and unhelpful alternatives. I almost always have to ask for their supervisors every time I call. They will promise to call and follow-back with you but won't. I guess everyone is just trying to get a paycheck and we customers have to suffer for it. I truly regret making this my sole savings account. I would advise anyone not to do that. They definitely don't support and have the backs of customers. Their credit card staff are way better.

After being with Discover for over 8 years, they randomly cancel my account due to inactivity on my account, it was last used in April (6 months) with no warning that the account will be close. I was never late on a payment once and use the account for balance transfers multiple times in the past. They lost a customer forever also cancel my other credit card with them.

ZERO STARS. If I could give negative stars, I would. Terrible credit card company

HARD pull on credit. LIARS said it wouldn't damage my credit at all. It was supposed to be a soft pull.

I didn't realize that Discover can just close your account whenever they want to. I would understand if I didn't pay my bills or was even late. I have never even been late on a payment let alone not pay my bills. They said it was due to inactivity, but that can't be true. They cut my credit line from well over $10,000 to $500! Then, I used it before the close date they said they sent in a letter. I called them before it has even been closed and they refused to keep it open. I am not sure how that can happen. It is probably in the fine print somewhere that I agreed to. There has to be a loophole for them. But, really? Save this for the people that don't pay their bills. Canceling my account affects MY credit. At least leave the small credit line and not cancel it. But, they insisted that there were no options other than canceling. For a company that pretends customer service is a priority, this demonstrates the opposite. I would have rather had a $100 credit line than have the closed account hit my credit. This is just wrong in my opinion - especially the part where it wasn't even up for discussion. In the end, don't even get a Discover Card. It isn't accepted everywhere and you would be better off with another company if they are willing to hurt your credit over helping a customer that has never even been late on payments.

We have been customer for discover from last 3 years.There are two instances which concerned me. Case1: Discover forgot to give cashback bonus. When I contacted them they said sorry and credited my cashback. Case2: Wrong calculations. 20.86 + 0.00 = 50.86. Me: I contacted them and asked can you please explain the transactions. Reply:They told there is a transaction which is of $26.59 yet to be posted so it is 50.86. Me:I asked 20.86 + 26.59 is 47.45 why it is 50.86. Reply: "Sorry for inconvenience the current balance showing on your account is incorrect. The correct balance should be 47.45". Me: I asked them whether it is my duty to keep track of transaction. Can't I trust you with correct balance. NO REPLY Please provide me a option to put some screenshots.

I have had an account with Discover for over 7 years. It's been paid of with a negative balance (they owe me) 0.06. Attempted to use my credit card today to book our honeymoon travel and the card was declined. I logged in to my account and saw there was more than sufficient AVAILABLE BALANCE in my account. Nowhere on the screen (I have screenshots) does it show anything out of the ordinary, however, due to 'inactivity' they closed my account 2 months ago. The only answer they could provide was "We sent you a letter" (Bear in mind, I do everything electronically with e-statements) and that I could "apply for a new card" if I would like. Their online system tells you there is an available balance even if there isn't. I will never do business with a company that misleads its customers, is unwilling to reactive a card that was "closed due to inactivity" two months ago, and impacted my honeymooon. If they close a card, they should adjust the AVAILABLE BALANCE online to ZERO. Poor customer service through and through.

Absolutely awful. People are polite enough. But there was nothing that anybody could do to help. Discover blatantly close my account without any kind of information as to why they were closing the account. I had life happen to me. I jumped on this right away! I had a zero balance on this card the card it was completely paid off. I already had a company helping me out with my unexpected life issue. So that I wouldn’t have problems like this... I use my credit card for emergencies primarily. I don’t believe this is the right way to do business. As a customer that has alway paid my bills on time. No balance. This is not ok... How can you trust that they’re going to be there when you need them! Discover does whatever they want to do when they want to do it and it doesn’t matter about about the customer... I will never deal with this company again!!! I have other Credit card one that just raised my current available balance. They’ve been good cards this far have not given me any kind of issues like this. Also way better rewards. While Discover just close my account with absolutely no real reason why...