Discover Financial ServicesReviews of discover.com

I noticed a discrepancy on my statement. I called and the first lady from Illinois helped me go through each transaction with me & also noticed a discrepancy so she transferred me to billing. I reached Taylor at billing who was very rude at assisting me. She started out with an attitude and kept sighing as if I was annoying her. I asked her if she can go through each transaction with me so I can see where I went wrong but instead she kept saying “it all adds up, I’m using a pen and paper and it all adds up and you can’t even do it with your calculator”. I kept asking her if she can just go through it with me but then she sped read through my transactions and kept saying it all adds up. Seems like she really didn’t like her job, my peers overheard the call since she was on loud speaker and there were also disappointed with the way she spoke to me. I asked her to transfer me and I had a very nice lady, Evelyn who kindly went through the transactions with me and showed me where I went wrong. I’ve been working customer service for almost 10 years and I’m always kind to people at their jobs. But Taylor didn’t want to help me at all and she made me feel really bad about myself. Discover should hire more people like the other two ladies than pieces of work like Taylor.

Discover's website was issuing a security challenge requiring that I enter a code from a text or e-mail every single time I sign on -- it asked whether I was using using my own computer every single time, but it ignored the answer every single time. This is finally fixed and I'm mostly satisfied with the website, though at least one feature's still not working.

Started off being one of my favorite cards but too many glitches and hidden do's and dont's for me. I am not completely happy at the moment, I will being paying it off and only using as a last resort.

I bought some camera merchandise. The seller promised a 9 hour battery over the telephone but did not invoice the product. I was charged an extra $100 and received nothing for my money. I sent emails to seller to document my problem. My complaint with discover was rejected 3 times in a row even with my emails showing I was promised a battery. They would not believe me unless seller had created something in writing that proved fraud. An impossible burden for a credit card holder. I will not use my discover card again for any high dollar transactions. They do not cover their customers like American Express and Visa.