Discover Financial ServicesReviews of discover.com

Super Disappointed What a disappointment. I was scammed by a vendor in China with a website and address in US and unfortunately purchased with Discover Card through PayPals. I had picture proof that the item I received was not what I ordered. I started dispute with PayPal in July 2020, then with Discover October 2020 and then this month March 2021 find out that Discover is finding in the seller's favor because I did not return the item to the seller (even though I had no way of doing that because info I have is for the US and seller is in China). It is clear to me that Discover & PayPal's are on the side of the seller and not their customer.

Discover is not loyal to customers in good standing. They decided to harm my credit score by closing my account against my wishes and without warning - because I didn’t use it enough during a dang pandemic - literally. I guess I haven’t been out shopping and traveling enough during Covid for Discover to find value in me as a customer. I’ve charged ridiculous amounts on this card over the years and paid the balance monthly (often bi-weekly). This is how they repay loyalty and good account management. I would recommend Capital One. They have treated me like a valued customer for over twenty years. Plus, Visa and MC are far more widely accepted than Discover anyway. If you go with Discover, watch your back, because as soon as they feel you are not profitable enough for them, they will move on to other customers so they can make more money off late fees and interest charges - no matter what it does to the credit rating of those who have been responsible.

I have been with discover for years and I'm very dissatisfied with the service that I have received. I have made multiple request for them to update my credit utilization score but I keep getting the run around. I made a payment on Jan28th and my utilization was at a 29%. However, discover websites reflects 48% on March 23. My Fico score report was last pulled on 12/28/2020. Please, if you want to build your credit and get a accurate Fico score report go to another bank!

I am honestly taken aback by all the negative reviews. Of all the banks I've dealt with in my life, Discover is, by far, the one with best customer service. Generally speaking I hate banks and financial institutions. But I like Discover. I don't have a lot of money but they still treat me like a valued customer - like I matter - whenever I contact them. When it comes to services and fees, most financial institutions are all the same. Discover is not that different (except their interest rates for savings accounts is actually better than most.) What really makes them stand out, in my opinion, is their excellent customer service. I'm a very satisfied customer.

Just stay away from this company. The cards they have are not worth the bs you have to deal with or the horrible customer service they have! Ive had a card with them for years and never had to give them access to my tax returns... but will be closing it now and will never again give my business to Discover. I just recently applied for one of their other cards to do a balance transfer. I make $80,000 a year and have an excellent credit score but was denied because I wouldn't give them access to my personal tax returns. There are so many other better credit card companies that won't make you go through this bs after running your credit already. The ignorant customer service reps they have, have to be the dumbest, most unhelpful people ever. Their only response to the issue is "well you can always apply again" 🤦‍♀️ Because people love having their credit run over and over just to be denied again because people don't feel comfortable giving access to tax returns over an unsecured site!!! Not to mention, people get new jobs all the time with income changes so previous tax returns will NOT show income increases!! Just don't even waste your time and definitely don't fall victim to their bs. Its not worth it.

I saw an online offer from Discover gas card that gave 13.9 cents off each gallon of gas. Since I use a lot of gas in my RV, I thought that was a good deal and applied for it. I was immediately approved. But Discover sent me a different card, called Discover-It, whatever that is, which had only 2% off most purchases including gas which is the same as my existing bank credit card. I called Discover and the agent said they did not have any such offer as the one I applied for. Then I checked online and the offer I had applied for was no longer visible. I call this ‘bait and switch.’ I am canceling my account and destroying the Discover card. I never want to do business with that company again!

Discover, one of the worst banks ever. I’ve been a customer with them for a while but they just lost me and my families business. Not only did the Bank side lose a large deposit but they also have yet to respond to the FDIC complaint. Their Office of the President confessed that they were having system issues and their systems were messing up incoming transfers. They stated that they would be sending letters out to affected customers but I still haven’t received one. Secondly, today, they have decided to start cutting customers credit card limits. They are dropping them left and right. They cut my limit almost 10k. I’m assuming Discover is going through some financial hardship. I will be closing all my accounts, pulling my stock from them and closing my credit cards. Years of business and relationship means nothing to them. Stay away from Discover. They clearly are having many issues. Sounds like another Wells Fargo in the making! I hope the get sued and fined.

Honestly, the worst company ever. I signed up for a credit card with them to build my credit as I did not have any credit and needed to build it, the card got approved, I received it and thought that I was all set. Then I realized my account was blocked because I needed to fill out an SSA-form and send a picture of my SSN card, which I did before Christmas. We are now feb 6th, and the account is still blocked. Every time I call them to see what’s going on as I need to start building my credit, they’re telling me that my papers are being reviewed and it should not be much longer but it’s been a month and half already.... on top of that, for a couple days my account was accessible( so not blocked, so I thought I was good to go and could use the card that they had reviewed my documents) but no... I bought a coffee with the card, and a couple days later the account was blocked again. So I called again and asked them what was going on, and they told me the same thing my documents weren’t reviewed and that sometimes their system glitches which is why for a few days I was allowed to use my card and access my account... so now I had to call to pay for the coffee as I couldn’t even access the account to pay it on time. Ridiculous. literally the worst company ever I’m trying to build my credit and could have started already if I went through another company... coming up on 2 months and I called today and still the same thing. Literally unbelievable. I am thinking of closing the account with them, hoping that it won’t hurt my credit as I don’t have one yet, I do not want to get screwed because of them. Avoid them.