Discover Financial ServicesReviews of discover.com

I have been a customer for TWENTY. YEARS. They were literally the first credit card I'd ever received. They closed my account today because of no recent activity, and they did it with zero warning. I called and patiently explained that my father passed away last April and that I used some of what I'd received to finally pay off the card in late May and June. I had, luckily, not had reason to use it, but I would if they reinstated it. I'd simply forgotten I had it. I asked if it could be reinstated and they said no, it could not. This is how you treat people at a time like this? This should be illegal. At the very least, a law should exist that says they have to give you some notice in order to have activity on the card. I'd carried a balance on it for years for which they collected ridiculous amounts of interest. Of course they didn't have any issues then. But I pay it off and eight months later, POOF, they decide to drop me as a customer? Horrible company that has no concept of loyalty or decency.

I was an authorized card holder on my father's account for six years. During this time I paid off my own charges and his too when he became ill. When my dad died Discover cut off the account with no notice. When I tried to PAY my monthly statement I wasn't allowed to but was transferred to an account specialist. I was told to cut up my card and that an estate search would happen to collect the outstanding balance So they have an outside company scour through your dead loved one's assets if there are any bones for them to pick! I won't get another card from Discover after the way I'm being treated.

I have had a Discover card for over two decades & have had a good relationship with Discover. When they rate my personal credit score they always drop my FICA score with them by 20 to 30 points or more points from any other credit bureau rating credit score. I have asked many times why they feel that it is necessary to penalize my perfect credit rating inaccurately & they claim it is not them. It is one of the major credit organizations, but I have proven to them that is not so, many times. Yet, they continue to penalize my credit. Thank goodness, no other credit reporting service in America does that to my excellent credit....just Discover. Actually, Discover is a good company to deal with, other than their inability to give an accurate credit rating.

The card itself functions like any other credit card and in my opinion, you get much better benefits and customer service with cards from AmEx or Chase. The worst part is having to interact with Discover's customer service staff. They have always been rude and disrespectful to both my husband and I. They do not apply their policies evenly. For instance, my husband was able to have his APR lowered but they refused to lower mine even though neither of us has any negative issues with our credit. Bizarrely Discover does not offer follow-up phone surveys for their representatives so I doubt they are concerned about the customer experience. I have had my Discover card since college, before the CARD Act of 2009 made it illegal for credit card companies to entice students to sign up for credit cards on college campuses with free gifts. The representatives at Discover have warned me that as my oldest card, my credit score will be damaged if I close my account.

I opened a Discover credit card and immediately enrolled in their automatic payment system. Unfortunately, that system didn't work and the first 3 months of payments weren't automatically paid like they should have been. When I reported it to Discover they admitted they were wrong and removed all the late charges for those payments, but they refused to remove the negative items on my credit report which means for the next 7 years I have to pay for their mistake by having bad credit. I don't understand why if they removed the late charges that they wouldn't remove the credit report items? Anyway it was such a negative experience that I would not recommend Discover to anyone. Get a Visa, Master Card or American Express instead.

I have had a DISCOVER CARD since 1994. Until 2015 I paid my bill in FULL every month. I bought a business in 2015 and had to pay monthly payments (always well above the minimum payment) I never realized the astronomical interest they charged 29.99% APR! I PAID OFF my bill in full in December of 2020 and even slightly overpaid my total amount due and because the check cleared the day AFTER my due date they charged me $316.00 in interest one last time. I will NEVER use this card ever again!!!

What a disappointment. I was scammed by a vendor. Discover Card did not help me. I had picture proof and that didn’t even help. Their policy is they have to have written proof. The scam artists in China did not provide me a written confession. I am closing my account due to this.

Website automatically pulled my credit report, was looking for some basic information put my information in and next thing I know im getting emails saying my credit been pulled