Discover Financial ServicesReviews of discover.com

I applied for a card and was shocked that I had to agree to let Equifax have a tax transcript. It's outrageous. Discover wants me to give a company guilty of multiple egregious data breaches my most personal and valuable data? Please. I will not be doing business with Discover. It just earned a lifetime ban. Shame on NerdWallet for recommending it.

A representative called me to tell me that they could verify my ID and I asked her if something is wrong with the account and why is this being done, and she could not give me an answer. She repeated the same thing and sounded like she did not want to talk to me. The second representative I called did not greet me and did not ask for my name. She said she was going to pull up my account and put me on mute for about a minute. I asked Hello? Are you still there? Then I hung up because it does not take that long to pull up my account. She has my social and phone number. If she needed my name she should have asked then. I was informed that the initial verification went through over the phone days before, and I even used the card one time, so why now is the ID not verified? That doesn't make any sense. I called back to speak with someone else about it and she was a lot more open to explaining the details to me. I sent them my social security card and my driver's license which are both valid. If they're going to cancel people's accounts because of this issue, they could at least provide a reason why the extra verification needs to be done. I keep seeing other people got their accounts closed with no notice because of this verification issue and that is unacceptable.

I like there checking account and savings ..they have been good to me so far .no.bad reporting here.sorry

I don't know why discover has such bad reviews since I've never had any problems with them. Whenever I have some issues, like getting my card lost or problems with logging into the app, I call them and they answer within 5 minutes, unlike other banks or credit card services. I hate waiting time but discover always have enough people to answer you promptly. I also love their cashback !

If I could I would not rate them, Discover offered a approval on a card and I have not open one for over 6 years. I took the opportunity to apply since I taught they were a fair and good company. Take note I do have good credit. They approved my application and then requested for tax papers. After releasing the information they stated they could not verify my identity. Which they cancelled the card. Not that I needed it or have used the card but now it’s show on my report. Not a good experience at all. I’ll stick with the cards I currently have and will never take anything from them.

Do not use Discover.

Be aware, Discover does not stand by their customers!! Last year during the early days of the pandemic I was having a hard time getting a refund back for flights in Europe. I filed a dispute and Discover stood by the airline even though the flight was canceled, Europe was essentially closed to US citizens and I never took the flight, have proof the flight was canceled by the airline and Discover kept my money! Theft as far as I'm concerned.

I have been a card holder with discover for YEARS. Always in good standing monthly bills always paid on time. Out of the blue discover decided to do a random review with no notification to me and decided to close my account due to inactivity. I have not used the card for months due to covid and being a responsible person and not use unnecessary funds and discover decided to close my account. Again this happened with no warning whatsoever. Now I am told there is no reinstating the card, I would have to reapply which would hit my credit which discover has now ruined with no guarantee of the previous credit limit. I have NEVER experienced anything so unacceptable and unprofessional. I am extremely disgusted and I will NEVER use Discover again.