Kaylea I.
I absolutely hate discover
I absolutely hate discover. I have reached a point in which I don’t know what to do. 2 months ago, I applied for an Secured Credit card, in the hopes to improve my credit score. I signed up on Credit Karma and got approved. When signing up, I clicked the button to deposit $100 into the account. I remember clearly there was an option to click: -$100 -$200 -$300 -$400 I have even gone back through the process to make sure. Within the hour, I received an email saying that Discover was requesting to withdraw $1000 from my bank account. I immediately called discover telling them I could not afford putting $1000 into the card. The teller was kind and basically told me that I would have to call my bank to stop all payments from discover. I did so and within 3 days, the money had still been withdrawn. I called multiple times and was told that I would have to wait until the card came in, then cancel it, and request my refund. I waited a week until the card arrived, canceled the card, and was told I would receive a check in the mail within a week. It has now been two and a half months and I have yet to receive my money back. I am BEYOND LIVID. None of the employees are on the same page and I have been given a lot of wrong information by almost every employee. Here is a basic outline of my experience: 1- waited a week on check 2- called a week later after not receiving check and I was told to wait another week. 3- waited another week and didn’t receive refund. Called again and was told that whoever told me that was wrong and that I would have to wait two months until I could receive a refund. I then asked to have it expedited and they approved. 4- I was told I’d have to wait a month to receive the money. 5- I waited a month and STILL DID NOT RECEIVE THE MONEY. 6- I called again and was told that I would have to wait ANOTHER month in order to request a refund, which would ultimately be a direct deposit into my account. I waited another month and I have called. I was able to give the teller my information and was approved for a direct deposit refund. The lady told me I would receive my money within 3-5 days. It has now been five days and NOTHING. I called today and was told that the teller gave me wrong information and that I would receive the refund within 16 days. Then, they proceeded to tell me that if I didn’t receive my refund, to give it another month until I could request another one. I am FED up. As a college student that works full time in order to survive and can barely make it, this has SEVERELY impacted my ability to pay for basic human needs and bills. I am so upset and I greatly recommend that no one ever use discover. Making this post is something that is way out of my comfort zone, but I am genuinely at a loss for words. I don’t know what else to do.