Discover Financial ServicesReviews of discover.com

Discover card will allow vendors to steal your money and they are useless when you catch them. They tell you YOU have to get your money back. You better hope vendor refunds, cause I ain't paying hard earned money for nothing!

Would rate a zero if possible. Did a hard credit hit just for a quote. Required estranged wife to be on title of home and mortgage for a home I own alone. Terrible customer service, unwilling to work towards a solution put everything on the customer.

I recently had the most astonishingly terrible customer service experience with Discover, and I feel compelled to share my story to warn others about the shocking lack of empathy and assistance I encountered. Despite being in the Executive Office of Customer Advocacy, Joseph and the Discover team openly acknowledged their ability to address a late payment issue but callously declared they were "unwilling" to do so. This response, or lack thereof, left me questioning if their role truly encompasses advocating for the consumer. The complete disinterest in resolving my concerns reflected poorly on Discover's commitment to its customers. It is abundantly clear that they have zero regard for their customers as individuals. This has undeniably been the worst customer service experience I have ever encountered. I want to emphasize that I will not rest until this unfortunate experience with Discover's customer service is widely known. It is my responsibility to ensure that others are made aware of the lack of support and empathy they may encounter as Discover customers. Discover's handling of my situation has been nothing short of a disgrace, and I implore others to reconsider choosing them for their financial needs. No customer should be subjected to such callous treatment, especially when it could have been a straightforward matter for them to do the right thing.

I've used discover cc for maybe 15 years, and have only used the high interest savings for a month or so. I've never had any issues and customer service is as good as any. I do not have a secured card and that seems to be an issue for many. Their savings rate is currently 4.3%. There are some places higher but research them as many seem to have lots of issues.

I applied for a home equity home from Discover Home Loans. I disclosed to the loan officer that at the beginning of application there was a current loan on my home because I knew it would not appear on my credit report. After I had sent in all my documents, I was told that I did not qualify for the loan because I had skipped a payment for one month. I had made 12 monthly payments that year however I had some difficult in the month of August so that payment was missed. The company that I had the loan with didn't indicate the late payment on my credit report. I was never told prior to sending in all the documents that one late payment would disqualify me from getting the loan. I informed the loan officer prior to any documents being sent that another loan was on the property. I don't feel I should have been disqualified for one late payment especially since I informed the representative about the loan prior to sending in any documents. I never received any statement stating this prior to application of the loan that a late payment would disqualify me from getting a loan. Additionally, when I spoke with a supervisor, he stated there is no written statement available. I feel this is an unfair practice on the part of Discover that is used to selectively disqualify certain applicants.

Replying to this review: the exact SAME thing happened to me. I opened the card to build credit and it ended up ruining my credit because they of course close and report it. They sent me the notice that they needed a different address on the SAME DAY of the deadline which didn't even give me time to provide the information they needed. I cannot believe credit card companies are allowed to do this. Another corrupt credit card company. Another corrupt credit card company. I opened an account and had it for about 1 year. I never had a missed payment. I then received a letter in the mail from the IRS, stating I needed to verify my identity. I completed the form in it's entirety with current information, next thing I know the account is closed and reported to the credit bureaus. I called about it, and because I provided my current address and not the address that was on file in the previous tax year, the account was closed with no option to re-open yet of course I still owe the entire balance, etc.

Just opened new savings account to start off my 2024 goals, love the interest rate, 4.35% blow chase away

Another corrupt credit card company. I opened an account and had it for about 1 year. I never had a missed payment. I then received a letter in the mail from the IRS, stating I needed to verify my identity. I completed the form in it's entirety with current information, next thing I know the account is closed and reported to the credit bureaus. I called about it, and because I provided my current address and not the address that was on file in the previous tax year, the account was closed with no option to re-open yet of course I still owe the entire balance, etc. If you ever need to borrow money, seek local credit agencies. Do NOT, and I want to repeat, DO NOT EVER use these big credit card companies as the way the conduct their business is in a manner that benefits them solely with minimal consideration for their clients in any way. Go local, boycott big business like this, it is your responsibility as a rational and moral human to do so.