Discover Financial ServicesReviews of discover.com

This is a review for Discover Financial Services. Trustpilot has posted this review in error under the wrong company.... No interest in crypto. Unable to transfer funds from Discover checking to Coinbase. HUGE disappointment, SOFI accommodated easily. Moving full account completely to SOFI. You're about to get left behind Discover.... WAKE UP !! Transferred funds from brokerage to Discover banking. Attempted transaction into Coinbase failed. TWICE! Easily went through with SOFI. Common Discover. Your falling behind!

Zero Stars – Discover Will Not Stand Behind You If you have a dispute over a product you purchased with your Discover card, beware. While you can file a dispute, they won’t tell you that you can only win if the merchant doesn’t respond. Discover seems more interested in protecting the merchant than the customer. We had a dispute with a company that provided a defective product. Despite having proof that the company agreed to refund us— including a signed document from the owner—Discover refused it, claiming they couldn't consider it because it was a legal document, and "they're not lawyers." This was ridiculous since the document was meant as proof, not for legal judgment. It didn’t matter to Discover that the product was damaged or that the refund was agreed upon; they simply sided with the merchant. Their dispute process exists, but it seems designed to shield businesses, not consumers. Discover is a predatory company, and with so many credit cards out there, consider this a warning. Steer clear.

Trash Bank.

I pay my bills with Discover months ahead and they declined my card for three dollars I paid my bill of 127.00 and they charged me late fee 29.00 I have excellent credit I will keep card but be selective about using it i don't recommend this card to anyone

Feel like discover doesn't stand for customers they believe merchants very very unprofessional attitude

I've had a Discover card for about 10 years without many complaints to mention but it was becoming increasingly apparent that I really couldn't use the card very many places as much as I thought I could with the exception of some bills to pay. I understand that they are going to be merging with Capital One which in my opinion at this point would be bad for Capital One and very good for Discover. Their new motto is Discover It but the it is a nightmare in reality. After dealing with many customer service agents who repeatedly promised me that they would mail my replacement card by Federal Express to Mexico where I'm currently located I had to take more creative measures to try to get my needs met by writing to the CEO Mr. Cecere who promised me at least once at this juncture to take care of me as a valued customer he said. So today I wasted my valuable time being led down a rabbit hole once again by incompetent unprofessional lack of customer service people. I was completely treated with a lack of integrity, morals, ethics and principal to the extent that they had the audacity to write me a letter saying that they were going to mail the card to my address in the states which of course will not do me any good when I'm in the country of Mexico dealing with a dental medical emergency. Do they have any ability to think correctly and to honestly respond to their customers rather than lying to them repeatedly as they did with me? I am a senior so I feel as if this is elder abuse on top of everything else.

I have been a customer of Discover over 20 years. They have always taken care of me and handled disputes quickly and been easy to talk to! I appreciate the professional customer service!

I was initially attracted to the Discover Card because of its claim of "no foreign transaction fees." However, I was disappointed to find that the card charges a much higher foreign exchange rate than what was originally shown at the time of purchase. This effectively cancels out the benefit of not having a foreign transaction fee. I filed a few complaints and provided proof that a much lower rate was shown at the time of purchase. However, online customer service couldn't explain why I was charged a different rate and simply blamed the merchant. After filing a complaint with the CFPB, the CEO's office responded by saying they can charge whatever exchange fee they like per their terms of service. This is definitely the worst bank you can ever deal with. If you're planning to use this card for international purchases, be aware of the hidden costs and lack of accountability.