Stuart
Questionable Recommendations!
Let me preface this review by stating that I’ve been using Discount tire for over 20 years. Very happy with the service I’ve received so when I have any type of tire issue, they’re my go to. Yesterday, I ran over a piece of metal on the freeway that punctured my front driver’s side tire. I put the spare on and then called my local Discount Tire. I knew the tire couldn’t be repaired so I ordered the exact same tire that’s on the vehicle now (OEM tire). I checked in for my appointment today and after examining my car, the service writer (who was the manager) informed me that my other three tires were worn to the point that they recommend replacing them (another $650). I was shocked and asked how that was possible given that they’re fairly new. He said tires don’t last as long as their stated mileage and this was very common. I then told him the car only had 14,000 miles on it and the tires had been rotated at 7,000 miles. It’s a 2020 so I think he was shocked when he heard the mileage, and I pressed him on his recommendation. His response was “well that’s what my tire gauge card recommends”. I told him I wasn’t going to replace any of the remaining tires. Since the replacement tire was exactly the same as the remaining three, I asked him if I should expect to get only 14,000 miles out of it? After all, that’s the mileage on the tires he recommended I replace. I pointed out that they advertise the tire as having a life of 50,000 miles. Awkward moment for him. My faith in DT has been rocked a bit. Trust is a very important component in a person’s relationship with their service provider and this violated that trust. I viewed this as an attempt to sell me something I didn't need. I'm savvy enough to know that but many people aren't. I’ll still use DT but NEVER that location again. Discount Tire 600 Broadway Chula Vista, CA