Discount TireReviews of discounttiredirect.com

I've been a very loyal Discount Tire customer for 15 years...the one on Bakers Bridge in Cool Springs, Tn. Always experienced great service delivered with passion. Not so much this time. Spent $1,600 on a great set of Michelin's in September. Been back three times due to balancing issues. Never spoke to a manager...just gave up yesterday...as I was treated with great indifference by people whose priority does not appear to be a customer. No one seemed to care...I asked if they were able to test drive the car for a test drive and was told they don't do that anymore. No one was ever concerned that this was the fourth attempt to simply balance the tires. FOUR TIMES! Indifference is the big business destroyer...positive word of mouth is the best referral...I will seek a b etter customer experience for my next set of tires, best of Luck Discount Tire.

I did a ton of research prior to purchasing tires for my car. Discount Tires Direct was by far the best value. Not only were all discounts and rebates applied properly and in a timely manner, but the tires arrived in great condition within just a few days. After a follow up for a warranty issue, my love of the company only strengthened in that they honored the issue and made it right, in a super quick manner. Have the utmost confidence ordering from this company, they are top-notch!!

Technician rushed the tightening of the lug nuts and cross threaded one of them. He could have let me know of the mistake but instead, I had to discover them for myself. This mistake caused the wheel stud to be damaged. Save yourself time and buy your tires from eBay. Go to a local, independent tire repair shop to install them and save tons.

Discount Tire Apple Valley, MN. Took my truck in for tire rotation and balance. I noted on the reservation to make sure wheel "lug nuts caps" should be reinstated properly. This was ignored. 5 were loose about to fall off after the service. ( the same problem occurred when they originally installed the tires) I went back to complain to the manager. He failed to apologize, stating his service reps didn't want to over tighten the caps. Later found out that the tires were "not rotated" either. Have done business with this shop many years. Can not trust this store anymore. In fact need tires on my other car, but will not do business with this Apple Valley, Mn store again!!

I came in on a rainy day and your salesman refused to fix a nail in my tire saying he couldn’t work on it because my tread was too low which is a lie he could fix it but he was too greedy and wanted to sell me new tires I had paid already for road hazard and certificate. I left discount and later had a flat and had to put on my spare in the middle of a thunderstorm. I will never do business again with discount tire and I will take all my cars to another place. So for 2/32 tread you lost thousands you should have been better to my family. End the greed and help folks out.

I have been a discount tire customer for over 20 years, tired five cars with them. I never had an issue with any of the tires I bought until recently. The four tires I bought, the store manager recommended. One of the tires began to go bad after 16000 miles with a 50000 mile warranty on them. They were only offering about a $40 credit to replace two of the tires. So what good is a 50000 mile warranty if you don't even honor it. So I'm done with them! I won't ever go back. The one time I have an issue and they won't keep up their end of the deal!

What has happened to Discount Tire …. I walk in and ask if my tires can be rotated and balanced to an individual ( who just looked obtuse ) told me, as he was staring at his computer screen, it’s going to be a couple of hours to complete. After explaining that I would go get something to eat this person (still staring at the computer) then told me it was going to be 4 1/2 hours …. no expression, no explanation, zero service delivery at all.

Purchased four new tires for my car. Experience was great until they wanted me to view an issue with my car. The floor manager advised that three lug nuts were cross-threaded and it was my cars fault. I stood and stared at manager until he asked if I had AAA. (They actually wanted me to tow my damaged car to their 3rd party repair vendor!) I continued to stare a manager until he had car towed to 3rd party repair vendor. I lost use of my car for 24 hours. I called the regional office to express my concerns and never heard a word form anyone. DO NOT USE THIS COMPANY. Prices may appear good, but you get what you pay for.....