Discount TireReviews of discounttiredirect.com

Discount Tire no longer honors warranties. We spent almost $1000 on tires less than 2 years ago including their "extended protection plan." We are now 20k miles into a 60k mile warranty with excessive wear and they have refused to replace them citing lack of rotations. The amount of wear is not conducive to normal wear and we do not have an alignment issue. The tires are simply not as advertised. I went back and forth with them for months. Every time I called they acted like they didn't know what I was talking about and promised to call me back, but never did. When I call back in, like I said, I get a new person and have to start over only to get ghosted. I had been going to Discount Tire for over 20 years, but never again.

I was very happy with the price, and the discounts provided to me for my new tires! However, I am unhappy with the knowledge and care provided to my new Mercedes’. Everyone knows you don’t start the threading lug nuts using a power tool! So my new car had to have a hub re-threaded. Next I witnessed the young kid twerking the lug nuts with a torque wrench (as though he was working on an oil rig). I don’t blame the young kid for any of this but I do blame management for not properly training and supervising these young kids so they can advance their technical skills. When I got home I found out the tire pressures range from 37 to 45 psi ridiculous! Different discount tire store : Last year I bought a new set a tires for my other old Mercedes with staggered tires sizes. Here they mounted the wide tires on the narrow rims, and the narrow tires on the wide rims. I didn’t know about this until I had control issues while driving my car! I blame myself for not double-checking their work, but discount tire has a big responsibility since we are entrusting them with our life and the lives of our families!!!

Representative told me new tires I ordered might be up to six months old but in no way one year old. The next day (after tires were installed and vehicle was handed over to me) the new tires were over one year old.

Today, my young daughter took her car to the Martinez, GA Discount Tire store. She had a slow leak in one of her tires. The immediate response was "the tire cannot be repaired." The quote for a new tire was $400. She's smart and went down the road to a Tires Plus location. They took the time to inspect the tire and determined in fact it could not be repaired. They ordered a tire for her but instead of $400, the tire was $180. I am so sick of repair shops blatantly taking advantage of whomever they see as an easy target! Please, do not shop here.

The Puyallup crew at Discount tire are great to work with and got me on the road with some really nice Voxx MG5 wheels. Thanks Hector

I loved buying my tires at Discount Tire until... My account was closed. They use Synchrony bank as a finance company. Synchrony thinks you should use their card for all kinds of other stuff. I did not want other stuff, I have other accounts for that. All I wanted was financing from a tire company. My account was closed because I did not use the card enough. Took a hit on credit score and If I reapply I would take another hit. Guilt by association. I will not use them again if they don't fix this. Synchrony offered NO help.

I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone. However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store). Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

Made an appointment. Showed up 15 minutes early still waited 2 hours to have tire installed. I have been back 4 times to have tires checked and rebalanced. Still shakes my truck. They find the tires out of balance or failed road force test Everytime I bring it back. Just bought them . I believe the tires are out of round and are dangerous!