Discount TireReviews of discounttire.com

I recently had an outstanding experience with Discount Tire that I felt was worth sharing. I purchased a set of used tires from Offer-Up for $200 that were in excellent condition and just needed installation. I first stopped by Big-O Tires to get a quote, but the experience there was disappointing. The representative was unfriendly, asked no questions, and quoted me $200 plus tax just for installation—with balancing costing even more. That didn’t sit right with me, so I decided to look elsewhere. I then called Discount Tire, and Mason answered the phone. From the start, he was professional, friendly, and incredibly helpful. To my surprise, he told me there would be no charge for the installation. I honestly couldn’t believe it. I brought my truck in, handed over the keys, and was told I’d receive a text when it was ready. Less than an hour later, I got the notification. When I arrived, everything was completed just as promised—and true to Mason’s word, there was absolutely no charge. On top of that, they also offer free air checks and provide a complimentary assessment of your tires’ condition, which is a great added value. Mason and the entire Discount Tire team truly went above and beyond. Exceptional customer service like this is rare these days, and it deserves recognition. I highly recommend Discount Tire to my friends and family, and I believe Mason is exactly the kind of employee who represents the company at its best—he deserves a raise! Thank you, Mason—you’ve definitely earned a customer for life, and I’ll be recommending you and Discount Tire to everyone I know!

I had a great experience and much needed help and my prayers were answered with great customer service especially from Bill Gouty thanks for all you do and your kind gesture with helping me with tires today

On 11-18-25, Discount tire said that two of my tires were at 5/32 and two were at 4/32. On 12-3-25 the same Discount Tire said that per their machine all tires were at 3/32 but that they had to measure them by hand and according to the hand calculation, they were at 4/32. On 2-27-26, the same Discount Tire said measured all four tires at 5/32! So, it appears that even though I've driven only 32, 239 miles on tires warrantied for 65,000 miles that my tread will continue to increase so the warranty will never apply.

Discount Tire shops are at beat mediocre when it comes to customer experience & quality of service. Some shops are better than others, but there is a consistent sense of carelessness and lack of communication that most shops display. One local San Antonio store destroyed two of our center caps and would not pay for replacement units. That’s subpar customer service. Recently, new tires were installed on our van and I immediately noticed vibration on the highway that was not present with my old worn tires. Overall they are ok, just not a business that makes me want to return to.

STORE NUMBER: COD 39 My experience with this store location is unmatched.. Daniel has helped out everything I needed it.. very detailed oriented, knowledgeable and respectful to customers needs. The staff is excellent and a benefit to the community. Fast, reliable and trusting.. I send all my customers to this location. BEST place! Thanks! Lorde M.R. Greeley, Colorado.

The Kingman Arizona store is not a place you want to take your dually truck. I have purchased tires there and TPMS sensors. I have two different Ford dually trucks and they can't get either one of them right when it comes to tires and TPMS sensors. Multiple visits to the store the same results.

I want to start by saying the staff here is very polite. Anakin, who helped me at pick-up, was very nice and sincerely apologized for the store being understaffed. However, the scheduling and internal communication really need some improvement. I originally made an 8:20 AM appointment, but they called to explain my tires wouldn't arrive on their shipment until later in the day, so we moved it to 1:45 PM. I was assured the install would take no longer than an hour since I had an appointment. I arrived at 1:35 PM. There wasn't a long line to drop off my keys, but it still took quite a while to be helped. By 2:30 PM, the tracker app estimated my car would be done at 2:33 PM, yet my car wasn't even in the bay yet. It was finally completed at 3:08 PM. When I went to pick up my keys, I was next in line but still waited about 15 minutes to get help while a very long line formed behind me. The most confusing part was receiving a call at 4:17 PM from someone else at the shop telling me my tires had arrived and I could come in—long after I was already home with the tires installed! I understand the struggles of being short-staffed, but the internal tracking system could definitely use some work.

My first exposure to them was when I had a flat tire and stopped there to get it repaired. They plugged it at no charge! I returned about 6 months later and bought 4 new tires. Excellent experience- set an online application and they had me in and out as promised. Highly recommend!