Discount TireReviews of discounttire.com

They cost me 208.00 dollars. Had tire rotation and balance appointment at 3232 e catus. While waiting manger came and told me 1 lug nut was cross treaded but they could get it off. If it was cross threaded, you guys did it last time. You are the only ones who do my tires, bought my fuel rims on the truck from you as well. Or did your guy bust it. Mistakes happen. After all, not certified mechanics. Been coming for over 10 years. Instead of trying to help he passed the buck. They could not fix it. They gave me the nut that broke off at the stud and sent me one my way. Went to brake master store 213 GREAT SERVICE. 208.00 DOLLARS LATER THEY FIXED IT.

We’re currently on a holiday road trip and will be traveling until January 3. Within the first three days of our trip, we had a STEM valve issue with our trailer twice, which could have easily derailed our journey. The teams at Discount Tire in Bossier City, LA and Monroe, LA were absolutely incredible. Both locations helped us quickly, professionally, and with genuine care. They took the time to make sure everything was handled properly and that we felt safe before getting back on the road. When you’re traveling long distances—especially during the holidays—feeling supported and secure is priceless. Thanks to these teams, we were able to continue our route with confidence and peace of mind. This experience truly shows why Discount Tire is trusted nationwide. Huge thanks to both Louisiana teams for turning a stressful situation into a positive one. Highly recommended!

I’ve been a customer of Discount Tire for 10+ years. 12/15 at 4:07 pm wanting a tire rotation at store on East/West Connector, Marietta GA. Sitting 1 hour my car hasn't been touched, meanwhile they’re busy doing air checks on drive ups. 1-1/2 hrs my car still not touched. They close at 6 pm. This is unreasonable and not good customer service. What is happening to customer service and is customer loyalty no longer important?

I was at this location on Wednesday the 3rd from 10:19am to 1:20pm. The two "managers" I dealt with were James Lake and Brandon Curtis (their cards were in front of the computer they were using).When I arrived I was told between an 1 hour to 1.5 hours "out the door". I stated if it's going to be 2 or more hours I'll make an appointment for another day (tire pressure sensor was bad). I was assured 1-1.5 hours. After 1:45 minutes I asked when my car was going to be serviced. I was told 30 minutes "out the door" (12:15). AT 12:50 now I'm really mad I went to get my refund and leave and James stated they are finally pulling it in at 1:00 and finished at 1:20. Over 3 hours sitting there when I could have made a appointment for another day. It's obviously Discount Tire trains their staff to lie to customers to try and keep them from leaving. I HATE BEING LIED TOO!!!!! So if they tell you 1.5 hours, count on 3 hours!!!!!

Quite disappointed with the employee Mark at the Friendswood, Texas store. Poor customer service and less than adequate people skills. I ordered the spare tire shown in the pictures (note that it is supposed to include the rim), yet when I showed up to pick it up, the rim was not included. When I politely asked why, Mark acted like I'm such ignorant customer as in his opinion I am supposed to guess that what I paid for does not include the rim. Yet again and again, I pointed to the receipt showing the tire WITH THE RIM. he frowned, stopped responding to me, and when I asked for a refund, he seemed annoyed to give me my money back. So, if you still decide to go to this location, I strongly recommend you avoid this Mark individual.

I took my car to Discount tire to have a flat fixed. All they wanted was for me to buy a new tire. They told me that the tire could not be fixed. I then took the tire to a local tire shop. they fixed it with no problem. Avoid them at all costs, they are not the same tire company that they used to be.

I had purchased the tire certificate warranty for my car that provides free lifetime rotation and balance. Worker came back stating all 4 tires were exactly worn for 4/32 needing replacements and they would not rotate nor balance the tires. I went to a different shop and they showed me the gage showing nearly 6/32 of tread. These did not need to be replaced and some were a little more worn than others and cited that a rotation would extend its life even further. Discount tire has turned into a scam center. I would not recommend them to anyone.

Not a Pleasant Experience at Discount Tire (Tilch Rd, Macomb, MI) I went to Discount Tire on Tilch Rd. in Macomb, MI on Friday, October 10th, 2025, to purchase two tires. I spent a significant amount of time working with Audrey, the salesperson, who tried to order the tires for me since they weren't available in-store. I was told the tires would be in by Monday, and I specifically mentioned that I needed them by 1-2 PM EST. When it came to pricing, I noticed a discrepancy between the online price and the price quoted in-store. I asked both Audrey and the other person at the register about this, and I was told the tires were discontinued, with newer, more expensive ones available in the shop. I agreed to pay the higher price, as it was explained that the price in-store would apply, not the online price, and I was assured that I’d receive a call once the tires arrived. On Monday, October 13th, I received a call at 10:47 AM saying that my tires were ready and to bring the vehicle in. I did so, and was told I would be called once the installation was complete. However, by 2 PM, I hadn’t received any updates, so I called them myself to check on the status. Turns out, they had already installed the tires, but no one had bothered to reach out to me, as promised. When I asked about the lack of a call, I was told that for some reason, the system didn’t send me a text update. To make matters worse, I wasn’t informed that the tire pressure would be low until I drove the car for a bit. As a customer, I felt the communication was poor, and I was left dissatisfied with the overall service. Overall, my experience at this location was frustrating, especially with the lack of follow-through on the promises made by the staff. I expected better service and transparency.