Discount TireReviews of discounttire.com

Worst experience I've had in my entire life at a tire shop. They overcharged for the tires. They can't do alignments or anything. It took them over three hours to even get to my car. Then, when they were finally done, they tell me they mounted the overpriced new tires and rotated them to the front...AND THEY MOUNTED ONE OF THE NEW TIRES ON A BENT RIM, IT CAN'T BE BALANCED, BUT THEY STILL ROTATED IT TO THE FRONT! They also lied and said they'd screw in the two Philips set screws I brought with me for my rotor since they'd have the tires off anyway. They said the rep I spoke to and paid initially never relayed the info, and they wouldn't have done it anyway because they don't do mechanical work. So they can screw lug nuts, but not two little screws with a screwdriver. To add to this, I nearly wreaked leaving because they put the one new tire with a bad rim on the front with one of my imd tires, and one new one on the rear opposite side. I hit the gas, and the car pulled hard to the left (new tire side, of course), I let off the gas, and it pulled hard right (older worn tire). Pure stupidity to pair a new and old tire on a front wheel drive car. I had to stop at a parts store to jack my car up and finish properly rotating my tires to make the one hour drive home. These morons should be sued and shutdown for incompetence!

I went in because I had tire low on pressure and my light was burning on the dash. When I got there at 3:15PM I was told there was 2 people in front of me. An hour and 15 minutes later I was told that they had a lot of appointments show up but I was still on schedule fo 5:08PM. At 5:08 they told me they had a lot of call in appointments and they were automatically moved to the front of the schedule. And that I would be taken care of by 5:30PM. They finally came and got my car and moved it into a stall. 10 minutes later came and told me the tire was unfixable. To call in and make an appointment is a good thing because you can wait at home until your appointment. But you shouldn't be put in front of customers that were there before you called in. You should not automatically be moved to the front of the line. I will never shop at the Discount Tires in Burleson Tx again.

The personalized service from the very beginning , starting with phone conversation was beyond reproach. The customer first rule is in practice during every aspect of my visit . From the updated communication by phone to first meeting at appointment time the staff is knowledgeable and so friendly . Tire prices were as advertised , the labor done in timely manner , the techs are as friendly as ever . I speak from experience , owning an automotive business for 22 years , dealing with the public and car issues , I can tell you this Discount Tire in cartersville ga. Does it right , top notch . I’d recommend this business to anyone in need of tires , or service . It was a very refreshing experience I must say . Thank you

I had to special order my tires-no biggy. While on the phone I requested to make an appointment and was told no just come to the store and we will take care of you. I went the day after I was notified the tires arrived and waited 20 mins before a sales rep spoke to me and was told I had at minimum a 1 hour wait. I declined as I had kids with me and that was not ok for the schedule I had that day. I came back 3 days later and was paid in full in about 10 mins and was told they would be with me shortly to get my 2 tires mounted. I’ve been waiting on my car with my kids for 1hour and 45 mins and still no service member in sight. They were certainly ready to take my money but as for physically doing the manual labor of getting my tires handled up on….I’m pretty annoyed. This is the first time I have ever had this problem at this location and I’ve been a loyal customer for 5 years with at minimum 2 visits per year for tire maintenance/purchases. Edited to state I will NOT be back.

I love. Discount tired great service highly recommended

I was at the store in Kirkland Washington. The staff was very friendly and helpful. I was looking to install some mag wheels on a older car. The rims were a uni-lug design so they were unaware how they worked. They typically don't make this style much anymore however, they were very open to learning about them and making sure I was getting the right wheel washers that were needed to adapt to adapt them to fit my vehicle. I have purchased many tires from his store just because of my interaction like yesterday with the staff.

I went to the new store in Montgomery TX. Just wanted my tire air checked. Very poor planning for whoever designed it. There is a small outdoor bay for air checks. I have a Ford f150 and had to jump the curb to get my truck in the bay. The parking lot does not go around the building so I won't be taking any of my trailers here. Trying to back out with incoming vehicles will be a chore so I won't bother. Very poor planning.

**A Lifelong Customer’s Disheartening Experience with Discount Tire, Las Vegas, NV** I have been a loyal customer of Discount Tire for many years, always valuing their commitment to quality and the exceptional warranty they offered on their products. For $25, I could purchase a warranty that covered road hazard repairs for free, a hallmark of their service that ensured my continuous patronage. However, my recent experiences over the past two years have severely tarnished my opinion of a company I once held in high esteem. While I was out of town, I had my uncle purchase a set of four new tires from Discount Tire for my car, anticipating the same seamless experience I had always enjoyed. To my dismay, this has marked the beginning of a series of frustrating and concerning encounters. Every time I brought in a tire for repair, instead of receiving the prompt and efficient service I was accustomed to, I was told the tire was irreparable and had to be replaced. Each replacement came with a hefty $70 bill to repurchase the warranty, a stark contrast to the $25 I was used to. Having spent $1400 on a new set of tires, I find it unacceptable that I should have to incur additional costs so soon, especially considering the tires had only accumulated a few thousand miles. Shockingly, I have had to replace all four tires within this short span of time. Recently, I was informed that the Pirelli tires I had bought were discontinued due to weak sidewalls, requiring me to wait a week for a replacement. This revelation shattered my trust in the company, as I had expected to be sold only the highest quality, safest products. To compound my frustration, the replacements I received appear to be different from the originals, possibly narrower, and likely the source of my ongoing issues. The mismatch not only undermines the aesthetic appeal of my vehicle but also raises serious safety concerns. I feel betrayed, having invested a significant amount of money only to receive subpar products and service. Discount Tire has not only let me down but has also jeopardized my safety. The confidence I once had in their ability to provide reliable, high-quality tires has been completely eroded. I am left with a profound sense of disappointment and concern for my wellbeing on the road. As a lifelong customer, I never expected to be treated with such disregard, and I urge others to reconsider before placing their trust in a company that has evidently lost its way.