Discount TireReviews of discounttire.com

Horrible service at ih 35 near fm 3009 . Gave the guy full information on my tire on phone Bridgestone alanza 27560r20 said it was in stock . Drove 45 miles arrived and the idiot said he has Bridgestone duehler tires and asked do I want it ..I have a 2024 silverado with 3 good tires 1104 miles on them . My new tire had road damage . Why would I want unmatched tires ? Then they said the tire would arrive in 2 hours it is now 3 hours and 10 minutes and no tire arrival , no apologies , not even installed which will take even longer . Complete liars and will never come again

I used to buy at Discount Tire because of their Nationwide Warranty and because of how well I’d been treated in my former hometown. Not anymore, not only was I presented with my vehicle as having my service being completed (when in actuality only one of three requests had been done - and only two were printed on my receipt) I really got the feeling I had been lied to. Special thanks going out to Jakob and Nico on 116th & Metcalf in O.P. for showing me not all Discount Tire outlets the same.

A 4/17/24 update to yesterday's review: Though I'd really hoped to leave a 5-star review, they lost another star today after I noticed another mistake. When they removed the one tire that didn't match the other three and replaced it with the correct tire, they neglected to remove the valve stem cap from the wrong tire and put it on the right tire. Luckily, I had some extra ones at home. My advice: before you leave Discount Tire, check their work and check EVERYTHING, because they aren't going to. ********************************* 4/16/24 The last time I bought tires from Discount Tire was several years ago, and the experience was not great. This time I'd found a good price at Walmart but feared their installation people, so I submitted a price match request to Discount Tire and they matched it. I braced myself for another bad installation experience but kept telling myself this time would be different--it was going to be great! Discount Tire (7450 S. Virginia St, Reno, NV) said they had to order the four tires from multiple warehouses, so they called me a few days later when the tires arrived. At my appointment I asked the person who checked me in to have the four tires installed on the car but save my old rear tires and put them in the back seat of my car. He said that would be fine. A short time later (15-20 minutes?) the technician told me my car was ready! Amazed at such fast service, I was thinking "FIVE star review!" but that changed as soon as I saw the car. My old tires were missing from the back seat and when I inspected the new tires, I found only three of them were the tires I'd ordered; the fourth was a different tire. I was afraid they'd never received the fourth tire, but after another stint in the waiting room, I was told my car was really truly ready. This time all four tires matched and my old ones were in the rear seat, and you can be sure I checked to make sure those were the correct tires, too. Unfortunately, I cannot leave a 5-star review.

Been using Discount Tire in Phoenix for >20 years. They no longer book early appointments, booking starts later in morning. Therefore, people waiting for free things or fixing things get in first. When we made an appointment, was told time it would be done. Wife and I went shopping across street, returned 45 minutes later. Car was no in stall yet. They were 45' to 1 hour behind at 9:15. How can that be? The reason: they do not honor appointments in the two South Phoenix locations. They say they do, being an hour behind is not honoring an appointment.

I called discount tire yesterday to request an appointment for this morning so I could get my tires looked over and refilled before I went to work. The only star I took off was due to them not able to make an appointment for me in the morning as it was “too early”, but this wasn’t really a problem for me after all because they got my issue handled within 10 minutes and I was on my way! Great customer service, and so fast!

I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone. However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store). Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

In Fayetteville, NC....this place rocks! I had an appt to get 2 new tires put on. When I got there the parking lot had at least 15-20 cars parked in the lot and at least 15 people working. Everyone I heard speak had a positive, fun attitude...some even joked with me. Salesmen, techs, flunkies...all spoke well and were busy doing things. I was in and out in 45 minutes with 2 new tires. Impressive.

I always go here because the prices are great and we get free tire rotation every 3,000 miles plus if any holes in the tire or issues they repair for free. Great fast and friendly service.